The reasons preventing you from logging into Viber may include an incorrect phone number, Viber blocking your number, or app malfunctions. To resolve Viber login issues, refer to the solutions shared by Mytour below.
Resolving Viber Login Failures
1. Invalid phone number.
2. Exceeded registration attempts limit.
3. Blocked phone number.
4. Viber not sending activation code.
5. Incorrect activation code.
6. Outdated Viber version.
Fixing Viber Login Issues
1. Viber login issue due to an invalid phone number
When entering the phone number to activate your Viber account, you may encounter issues leading to login failures such as:
- Insufficient digits entered
- Excessive digits entered
- Entering '0' before the phone number
- Using a non-existent phone number
- Entering a VoIP number
This is the international format used for entering phone numbers on the Viber registration/activation page:
(Country Code) (Area Code, without leading 0) (Phone Number)
So, if your phone number is 0123456789 and you are in Vietnam, you enter +84123456789. Viber will automatically detect the country code based on your current location. You can also change the country code if it's incorrect.
2. Viber login issue due to exceeding the registration attempt limit
To prevent individuals sending spam using Viber, there's a limit on the number of times you can attempt to activate/register an account. You'll be notified upon reaching this limit, and you'll need to wait 24 hours to attempt activation/registration again.
3. Viber login issue due to a blocked phone number
If you receive an 'activation failed' error message, it means your phone number has been blocked. This happens when Viber suspects your number is spam, you engage in suspicious behavior, or violate Viber's Terms of Service and Usage Policies.
In this case, you need to contact Viber's customer support team and request unblocking of your account.
4. Viber login issue due to Viber not sending activation code
After entering your phone number to activate your account, Viber will send a 6-digit confirmation code to you via SMS. If you do not receive the activation code from Viber, follow the measures shared by Mytour in the article below:
- Reference: How to fix Viber not sending confirmation code
5. Viber login issue due to incorrect activation code
You will receive an 'incorrect code' error notification when entering an incorrect confirmation code. In this case, check the message that Viber sent to your phone. Note that you have only 3 attempts to enter the code. If unsuccessful after 3 attempts, the activation process will be blocked for 24 hours.
6. Viber login issue due to outdated Viber version
An outdated Viber version can also prevent you from logging into Viber. Check for any available updates and proceed to upgrade Viber to the latest version using the download link below:
*Android: Download Viber for Android
*iOS: Download Viber for iPhone
So, this article has provided you with measures to fix Viber login issues. In addition to these methods, you should also check your network connection, restart your phone, and update the operating system to eliminate potential causes of errors related to network and mobile devices.