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Viber stands out as one of the most popular free messaging and video call apps today. Like any other app, Viber sometimes faces issues. In this article, Mytour will focus on a common problem that users often encounter: Viber unable to send messages. Mytour will guide you through the causes and solutions to this issue.
Causes and Solutions for Viber Message Reception Failure
I. Causes of Viber Message Reception Failure.
II. How to Fix Viber Not Receiving Messages.
1. Check if the Viber system is down.
2. Ensure a stable network connection.
3. Restart your phone.
4. Clear Viber app cache.
5. Unblock users.
6. Update Viber.
7. Uninstall and reinstall the app.
I - Causes of Viber Message Reception Failure
Here are some possible reasons behind the Viber not receiving messages error:
❌ Network congestion, poor internet connection.
❌ Viber system error.
❌ App malfunction.
❌ Long intervals without updating Viber.
II - How to Fix Viber Not Receiving Messages
Viber requires an active Internet connection to function. Many users find themselves unable to send or receive Viber messages due to poor network connectivity. When indoors, you can use Wi-Fi, but when outdoors, it's advisable to use mobile data instead of public networks as they are often unstable and less secure.
3. Restart Your Phone
Software conflicts can cause apps to behave unexpectedly, including Viber not receiving messages. Restarting your iPhone or Android device is the simplest solution to resolve software issues. Just restart your phone, open Viber, and check if your friends or family's messages have been delivered to you.
4. Clear Viber App Cache
When using a messaging app like Viber, a considerable amount of files are stored in the cache memory. These cache files can take up significant storage space on your phone and may cause some issues for the app. Therefore, clearing the Viber app cache can resolve not receiving Viber messages on iPhone and Android. Follow these steps:
Step 1: On your Android phone, go to Settings > Apps.
Step 2: Select Viber from the list of installed apps on your device.
Note: Depending on the model of your Android smartphone, the options may have slightly different names.
On iPhone, the most effective way to delete data and clear Viber cache is to uninstall the app. Then, go to the App Store to reinstall Viber.
5. Unblock Users
You won't receive messages from someone you've blocked. Though unlikely, it's possible you might have accidentally blocked friends or family. To check if you've unintentionally blocked someone, follow these steps:
Step 1: Tap on More represented by the 3 horizontal lines icon in the Viber app on Android or the 3 dots icon in the Viber app on iPhone and select Settings.
Step 2: Press Privacy > Block list and check if there's anyone in the list whom you don't want to block but might have accidentally blocked. If the contact is in the block list, simply select Unblock to remove the block.
6. Update Viber
Keeping apps, especially Viber, updated is crucial as updates often bring new features, performance improvements, and bug fixes. If you haven't updated Viber for a while, there's a high chance you might encounter issues, and not receiving Viber messages is one of them. Head to the app store now and download the latest version of Viber.
7. Delete and Reinstall the App
This is also one of the most common methods users employ when facing issues with phone apps, and for the problem of Viber not receiving messages, you can give this a try too. Download and install Viber here:
*Android: Download Viber for Android
*iOS: Download Viber for iPhone
Additionally, if you're experiencing issues with Viber not sending verification codes or activation codes, you can refer to the guide here and follow the instructions.
- Explore more: How to fix Viber not sending verification codes
So, Mytour has shared with you ways to fix Viber not receiving messages, and these measures can also be applied to resolve the issue of not sending Viber messages on Android, iPhone. Additionally, if you're facing issues with Viber not sending verification codes or activation codes, you can refer to the guide here and follow the instructions.
- Explore more: How to fix Viber not sending verification codes
Alongside the problem of Viber not receiving messages, the issue of Viber reporting no internet connection is also a common concern for many Viber users. Details on the causes and how to fix the Viber no internet connection error have been shared by Mytour in this article. We invite you to read and explore.
