Buzz
There are various reasons why your phone may connect to WiFi but not access the internet. Corresponding to each cause of the WiFi problem, we need different methods for appropriate solutions.
Phone Connected to WiFi But No Internet Access
In this article, Mytour will guide you to check and identify common causes that lead to your phone connecting to WiFi but not accessing the internet, and how to troubleshoot quickly and effectively.
Fixing WiFi connectivity issue but no internet access on phone
The tricks demonstrated by Mytour are illustrated on iPhone 6 and Redmi Note 4. Procedures on other devices may differ slightly.
1. Check Router - WiFi Broadcasting Device
Your phone can still detect WiFi but cannot access the internet, and the reason may be the WiFi device, also known as the Router. You can use another device to try connecting to that WiFi; if you still cannot access the internet, then follow these steps:
Step 1: Turn off the WiFi device for at least 30 seconds;
Step 2: Disconnect the cable, power cord from the device and clean it. Check the cables, connection ports for any damage. Reconnect firmly.
Step 3: Restart the WiFi broadcasting device and wait for about 1-2 minutes, then use your phone to connect to the network.
2. Reset Wi-Fi and Reconnect
If you're using public Wi-Fi or shared connections, the network settings or passwords may have been updated by the administrator, causing your device to still detect the Wi-Fi signal but unable to connect. In such cases, request the updated password and reconnect following the provided instructions.
Step 1: Also within the Settings menu, select Wi-Fi. Here, tap on the connected Wi-Fi network name on your device.
Step 2: In the new screen, select Forget this network. The system will prompt for confirmation, proceed by selecting Forget.
* For Android Devices
Step 1: Select Settings from your device's workspace screen, then tap on Wi-Fi;
Step 2: In the displayed list of connected Wi-Fi networks, tap on the small arrow icon next to the network name. Scroll down and select Manage saved networks.
Step 3: Now the system will display the Wi-Fi networks you've previously connected to; find and tap on the name of the Wi-Fi you want to forget. Choose Forget network when prompted for confirmation.
After forgetting the Wi-Fi network, locate the Wi-Fi name in the list again and reconnect, entering the new password to use as usual.
3. Restore Network Settings for the Device
Sometimes the culprit causing Wi-Fi connection but no internet access originates from your own phone. There are numerous reasons for this issue such as app conflicts, virus infections, etc. And the best way to deal with it is to restore the network settings to the default ones.
* For iPhone Devices
Step 1: From the main workspace interface of your device, tap on Settings, then proceed to select General Settings;
Step 2: In the displayed screen, scroll down, locate, and tap on Reset, then choose Reset Network Settings.
Step 3: The system will prompt you to enter the password and Confirm. Select Agree to erase all network settings, returning to the manufacturer's default settings.
* For Android Devices
Step 1: Tap on Settings on your phone's workspace interface, select Additional Settings;
Step 2: In the new window, tap on Backup & Reset. Proceed to select Reset Network Settings.
Step 3: In this settings window, tap on the Reset Settings button at the bottom of the screen and press Ok when prompted for confirmation by the system.
Once the system has reset the network settings to default, proceed to use your phone and reconnect to the Wi-Fi network.
Mytour has just provided you with 3 methods to fix wi-fi connection but no internet access issue on both iPhone and Android phones. Of course, these are just simple tricks to address common errors. If you've tried all 3 methods and still encounter Wi-Fi connection issues, it's advisable to take your phone to a repair shop to identify and fix the exact cause. To enhance the security of your company's or family's Wi-Fi network, remember to change the Wi-Fi password regularly.
Wishing you success!
