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Zalo is currently one of the most widely used OTT chat, messaging, and video calling apps in Vietnam due to its fast registration, simple interface, ease of use, and multi-platform support. However, during usage, users often encounter basic errors such as Zalo 2028, 2017, 2020, 2027. These can be major obstacles, preventing users from continuing to use the app to communicate with family and friends. Therefore, in this article, Mytour will guide you on how to fix Zalo errors 2028, 2017, 2020, 2027 in a detailed and simple manner to continue communication via the Zalo app.
Fixing Zalo Errors 2028, 2017, 2020, 2027
Zalo error 2028
- Cause: Zalo error 2028 occurs when installing Zalo on a computer, users cannot access their Zalo accounts even though the password and phone number are correct.
- Resolution: Fixing this error is not overly complex, readers just need to follow the instructions below.
Step 1: From the main interface of Zalo on your phone, select the More tab (three-dot icon), then tap on Settings (gear icon) in the upper right corner of the screen and choose Account Management.
Step 2: Next, select Change Password, enter your old password correctly, create a new password below, and press Update.
After completing these steps, you can proceed to log back into Zalo on your computer with the new password.
Zalo error 2017
- Cause: Zalo error 2017, or Account Not Ready error, occurs when the computer's time is not accurate compared to real time.
- Resolution: Fixing error 2017 on Zalo is quite simple, we just need to adjust the time on the computer to match the real time. Setting the date and time on the computer is quite simple, but if readers are not familiar with computers, they can refer to the detailed steps in the article on how to adjust the computer's time that we shared not long ago.
Zalo error 2020
- Cause: Zalo error 2020 occurs when the account violates the publisher's policies such as sharing malicious scam links, sharing explicit images, or spamming bulk messages. In this case, users will receive a notification that their account is temporarily banned (2020).
- Resolution: To fix Zalo error 2020 and unlock a banned Zalo account, follow these steps:
Method 1: Log out of your account, then re-register your Zalo account using your old phone number. Then, log back into Zalo from scratch and resynchronize your contacts to regain your old friends list.
Method 2: Send an email outlining the situation of your locked account to [email protected] or call the support hotline 1900.561.558 and press 2 to speak to an advisor.
Zalo error 2027
- Cause: Similarly to Zalo error 2020 causing hindrance in logging into Zalo on the device, the main cause of Zalo error 2027 is that your account has entered the wrong password too many times according to the application's allowance.
- Resolution: To resolve and fix Zalo error 2027, you need to retrieve your account password. The steps to retrieve your Zalo password are quite simple, readers just need to follow the instructions in the article on how to retrieve Zalo password that we shared earlier.
With the methods to fix Zalo errors 2028, 2017, 2020, 2027 introduced by Mytour above, it is hoped that readers can carry out and address these errors quickly to timely communicate with family and friends. In addition, during the use of Zalo for chatting, video calling, some users often encounter many other errors such as Zalo errors 112, 502, 506, 704, which prevent them from logging in. For details on how to fix these errors, readers can refer back to the article on fixing Zalo errors 112, 502, 506, 704 that we shared earlier. Wishing you success.
