Fixing Zalo not ringing during incoming calls

The free messaging app Zalo seems to have become our daily communication tool in work and life. Dealing with Zalo not ringing during incoming calls can be disruptive, frustrating, and bothersome. Let's explore the causes of this issue and how to fix it.

Compilation of reasons and solutions for Zalo not ringing during incoming calls

Fixing Zalo not ringing during incoming calls

1. Error due to enabling silent mode

You might have inadvertently used the mute/ring switch (On iPhone) or set it to vibrate, silent, or mute (On Android), leading to the issue.

Solution:

+ For iPhone: Simply slide the mute/ring switch back on. (Located on the left side of the phone)
+ For Android: Swipe down the phone screen from the top --> Navigate to the Silent (Mute, Silent) option --> Tap to Restore the Ringtone.

2. Error due to turning off Zalo notifications

Zalo notifications being turned off on iPhone, Android is the main reason behind Zalo not ringing during incoming calls.

Solution:

+ For iPhone: Access Settings --> Choose the Zalo app --> Find the Notifications line --> Activate the Allow Notifications function by sliding the circle to the right.

+ For Android: Access Settings --> Select Apps --> Locate the Zalo app --> Choose the Notifications --> Enable Show Notifications by sliding the circle to the right.

3. Error due to turning off background app

Android and iPhone restrict third-party apps from running in the background automatically. Therefore, you need to manually enable this feature to receive notification sounds on Zalo during incoming calls.

Solution:

+ For iPhone: Access Settings --> Choose the Zalo app --> Activate the Refresh app in background feature by sliding the circle to the right.

+ For Android: Access Settings --> Select Apps --> Locate the Zalo app --> Choose the Other permissions line --> Grant permission for the Start in background function to work.

4. Reinstall the latest version of Zalo

- Download link for Zalo for Android
- Download link for Zalo for iPhone

Feeling bored with Zalo's default ringtone and wanting a unique, impressive ringtone that suits your personality? Our suggestions on how to set Zalo ringtone, change call ringtone on Zalo for Android, iPhone are compiled below.

Check out the solutions for fixing Zalo not ringing during incoming calls here. Best wishes for successful implementation. Also, explore how to fix Zalo video call issues for additional reference.