Buzz
The situation of Zalo not ringing for incoming calls is not a severe problem, but it can be quite annoying. In this Zalo guide, Mytour will explore the reasons causing your phone not to ring for Zalo calls and effective ways to fix it.
Resolving the issue of Zalo calls not ringing.
Fixing Zalo Not Ringing Issue
1. Software Update Error
Sometimes, the Zalo not ringing issue occurs due to a version error or conflict with other software on your device.
Solution: Quickly resolve this by downloading or updating the latest version of Zalo on your device.
=> Download Zalo for Android
=> Download Zalo for iPhone
- Read more: How to enable Zalo missed call notifications
2. Silent Mode Error
If you have Silent mode turned on, your phone will mute all alerts from applications, including the ringing sound for Zalo calls.
Solution:
+ For iPhone:
+ For Android: Swipe down the screen and tap on Sound Off to deactivate it.
- Note:
- In addition to silent mode, it's advisable to check the ringtone volume settings for compatibility.
3. Error of Background App Termination
Typically, the system restricts background running apps on the device. Therefore, to fix Zalo not ringing for incoming calls, you need to grant permission for Zalo to run in the background.
Solution:
+ For iPhone: Open Settings and select the Zalo app. Slide the toggle to manually enable Refresh the background app for Zalo.
+ For Android: Access Settings, choose App Management, and locate Zalo.
Choose the Other Permissions line, then activate the Start in Background feature.
4. Error of Turning Off Zalo Notifications
For various reasons, Zalo notifications may have been turned off, leading to Zalo not ringing for incoming calls or messages.
Solution:
+ For iPhone: Go to Settings, select the Zalo app, and then choose Notifications.
Slide the toggle right to enable Allow Notifications.
+ For Android: Tap on Settings, select Apps, and find Zalo.
Then, go to Notifications and slide the toggle right to activate Show Notifications.
5. Error of Enabling Do Not Disturb Mode
Another setting that can cause Zalo not to ring is the Do Not Disturb - DND mode on both iPhone and Android. When this mode is active, you'll see the moon icon on the status bar of your screen.
Solution:
+ For iPhone: Swipe up from the bottom and tap on the Moon icon to turn it off.
+ For Android: Access Settings and choose Sound & Vibration.
Click on the Silent/Do Not Disturb option and choose the Normal mode.
Tips: It's advisable to turn off the Schedule turn on time setting to avoid disturbances.
Recently, Mytour shared with you 5 reasons and solutions for Zalo not ringing for incoming calls on your phone. We hope the article's content will be helpful in quickly fixing Zalo issues, preventing any impact on your work. Video call errors on Zalo also often inconvenience users; refer to how to fix Zalo video call issues here.
- Read more: How to fix Zalo video call issues
Like Zalo, Viber is also a messaging and free calling app widely used by many. If you're facing the issue of Viber not ringing or notifying, you can explore the reasons and how to fix Viber not ringing in this article.
