Buzz
Zalo is one of the popular social communication networks used by many nowadays. However, encountering issues where you don't receive Zalo calls can be troublesome and challenging to fix. Read the article below to discover the most accurate way to address this situation.
1. What is Zalo's Call Reception Issue?
Zalo not receiving calls is a common problem with the Zalo application, typically falling into one of two scenarios:
Scenario 1: Users may be unaware of incoming Zalo calls as their phones fail to display notifications. The screen remains dark, no vibrations or ringtone alerting users to important calls.
Scenario 2: Users might not know if they've received calls from others on Zalo. Their phones don't retain any information related to missed calls in the call history.
Reasons Behind Zalo's Call Reception Failure
- Failure to Grant Permissions to Zalo: In cases where users haven't granted notification permissions to Zalo on their phones, Zalo won't receive incoming calls. At this point, users can only be aware of incoming calls through the missed call history.
- App Malfunction: Your Zalo may clash with other software or encounter glitches.
- Outdated Operating System: Whether using an iPhone or Android phone, users also need to regularly update the operating system, absolutely avoiding using pirated or jailbroken OS versions, or making modifications online.
- Failure to Disable Silent Mode: Users may leave their phones on silent mode, mistakenly attributing the issue to Zalo.
Guide on How to Fix Zalo's Call Reception Failure
Methods to Resolve Zalo's Call Reception Issue Vary Depending on the Cause. Below Are Some Solutions:
Turn off Silent Mode: Users need to check if their phone is on silent mode or do not disturb mode. If it is, they should turn it off.
Grant Permissions to the App: First, go to settings, select Zalo, then Notifications. Turn on the necessary settings and allow Zalo to grant notification permissions. Make sure Zalo is also granted background running permissions. Granting permissions to Zalo is straightforward; access Settings, then select Zalo, then Refresh the application, and follow similar steps.
Restart Your Device: This simple operation can resolve up to 90% of common phone errors. You can give it a try.
Update Operating System and Software:
Update the Zalo App to the Latest Version to Fix the Issue Is One of the Effective Measures That Many Users Take. If Updating the Software Does Not Resolve the Issue, Users Should Reinstall the Operating System.
Here are the methods to fix the Zalo call reception issue that you need to know. Save them for reference and application. Don't forget to follow Mytour to quickly update the most useful information.
