Buzz
Dealing with flight issues can be frustrating, whether it's changing a reservation, dealing with cancellations, or facing other problems. However, reaching out to JetBlue Airways customer service doesn't have to be a hassle. They offer immediate support over the phone, and you can also contact them through their website if you have some time before your departure. Hopefully, they'll be able to assist you so that the rest of your journey goes smoothly!
Steps
Calling Customer Service
Connect with a representative by phone. Contacting JetBlue via phone is the quickest way to get assistance. They operate 24/7, so you can reach out anytime you have a concern. Explain your issue to the representative so they can provide the best possible assistance.
- You can also try the toll-free number.
- JetBlue may have different phone numbers based on your location. You can find a list of numbers by country here.
Utilize JetBlue app to text customer support. While there isn't a publicly listed texting option, you can access it through the JetBlue app. Download the app, tap on 'More,' then 'Help,' and select 'Text us.' You'll be redirected to your messaging app to convey your concerns.
- Standard text messaging rates apply.
Access Live Chat via JetBlue app. JetBlue's app features a built-in chat function for easier communication. Open the app, tap 'More,' then 'Help,' and choose 'Chat with us.' Engage in live chat with a representative.
- If live chat is unavailable, the app will prompt you to call JetBlue.
Explore Apple Business Chat for iPhone users. iPhone users can conveniently message JetBlue via Apple Business Chat. Visit JetBlue's Technical Support page and tap 'Start a conversation' under Apple Business Chat. Your concerns can be conveyed through the Messages app.
- Access the technical support page here.
- Apple Business Chat operates from 7 AM to 9 PM EDT.
- Available on macOS 10.13.5 or higher for desktop Mac users.
Online Contact Form
Locate the Contact Us form on JetBlue's website. Although JetBlue doesn't provide a public email, you can still reach them online. Navigate to the Contact Us page and scroll down to find the form.
- Access the Contact Us page directly here.
Fill out the form with your name and email. Input your full name in the top text box so the representative can address you properly and locate your ticket information. Enter your primary email address in the designated field.
- Ensure to provide your full name in the contact details.
Choose “Voice a Complaint” from the Topic dropdown. Use the online contact form mainly for sharing feedback about your JetBlue experience. Find the “Topic” section and select “Voice a Complaint” from the dropdown menu.
- As of September 2020, this is the only available option.
Compose your message and enter the confirmation code. Provide specific details about your experience to help the representative understand your concern. Use up to 1,500 characters to explain concisely. If applicable, include your flight or ticket confirmation code to expedite the process.
- If you don’t have a code or prefer not to include it, it’s not necessary.
Submit the form and expect a response within 5–7 days. Double-check the accuracy of your information before clicking the “Send email” button. Once sent, a customer service representative will usually respond via email within a week.
- To expedite, select “I’m traveling within 48 hours,” but calling JetBlue might yield a quicker response.
Tips
- If you haven’t received a response, consider tweeting your concern to @JetBlue on Twitter. While they might redirect you to message them directly, there’s a chance they could address your issue.
- Refer to the help topics for common questions that might cover your issue. You can access the list of topics here.
Warnings
- If you need to change or cancel a reservation over the phone, be aware that there’s a $25 USD fee.
