Buzz
Discover the process of contacting Spotify for account support or business inquiries.
Important Insights
Key Points to Remember:
Action Steps
Contacting Customer Support Easily
Gain Spotify support’s attention through X. If you own a X account (previously known as Twitter), you can catch Spotify's eye by tagging @SpotifyCares in your post. This method works effectively for technical glitches on the website or reporting inaccuracies. For personal inquiries, opt for a direct message (DM) instead.
- Avoid sharing personal information like email or card details in public messages to Spotify.
- Twitter serves as the quickest route to reach Spotify’s customer service.
Submit your query through a contact form on your account. Access the “Contact Spotify” page at:
https://support.spotify.com/us/contact-spotify-support/. Navigate the categories until you find the “I still need help” prompt. Click it and enter your question in the message box.
- Using a desktop makes filling out Spotify’s contact form simpler.
Message customer support via Facebook. Utilize Spotify’s official support page on Facebook to voice complaints or seek assistance. Click “Send Message” and detail your issue in the text box. Visit Spotify’s support page here: https://www.facebook.com/SpotifyCares/.
- For account or payment problems, include your Spotify account's associated email.
- For technical issues, specify your device and operating system.
- Expect a few hours for Facebook support replies from Spotify.
Exploring Business Inquiries
Connect with Spotify as an artist through their dedicated artist contact page. Start by navigating to https://artists.spotify.com/contact.
- Initiate a chat by clicking the Start messaging button. Initially, you'll interact with Spotify's support chatbot, but it can direct you to a human advisor.
Submit a press inquiry via “For the Record” if you’re a journalist. To contact Spotify’s Press Team, head to the press inquiries page on Spotify’s journalist-oriented social media channel, “For the Record,” at https://newsroom.spotify.com/press-inquiries/. Then, complete the contact form provided.
- Expect a response from Spotify’s Press Team via email or phone.
- Include the deadline for your story in your inquiry.
Submit queries about advertisements through Spotify Advertising's dedicated form. If you or your brand have inquiries regarding advertising with Spotify, complete the specialized advertising form at https://cloud.adstudio.byspotify.com/english-support/. Spotify may take a few days to respond to your inquiry.
Contact Spotify via email if you’re an investor. As a Spotify shareholder seeking to reach the company’s Board of Directors or a specific Director, email: [email protected]. For inquiries directed to the company’s Investor Relations department, email [email protected].
