Buzz
Gojek is a leading ride-hailing and transportation service provider in Vietnam, widely used by a large number of users. The Gojek hotline is the most searched hotline, aimed at assisting customers and drivers with any inquiries or complaints they may have while using this online application. Here is a compilation of contact numbers that can assist you.
24/7 Customer Support Hotline for Gojek Drivers
The Gojek hotline, part of the Gojek smart ride-hailing app, is a source of support information to address any questions for customers and drivers using the Gojek service. This has built trust with many customers and led to the continued strong growth of Gojek services. Any inquiries from driver partners can be made through the hotline: 1900 633 925.
However, starting from 01/01/2021, Gojek will cease support related to driver partners through the hotline. Instead, to support Gojek drivers, the app introduces a completely free support channel in the 'Help' section on the GoPartner app. Through this section, Driver Partners can resolve any inquiries during their operations with Gojek.
Gojek introduces a completely free support app for driversHow to Contact Gojek Hotline through the App
Step 1:
On the main interface, find and select the 'Help' section or the 'Support' icon (usually with a question mark symbol) to access the help page.
Step 2: On the help page, you will see options and frequently asked questions to choose from.
If your question is not listed, you can type your keywords or questions into the search box to find relevant information.
If you still cannot find the answer, select the 'Contact Us' section or the 'Chat' icon to start a live chat with Gojek support staff.
Selecting Ready-Made Questions to Save TimeSome Common Questions About Gojek Hotline
Here are some frequently asked questions about the Gojek hotline:
Why is it often difficult to reach someone when calling the Gojek hotline?
The reason why customers may not reach someone when calling the Gojek hotline can be due to various factors. One main reason is the high volume of calls received daily, with many customers seeking assistance with their issues. This leads to call overload, and agents may not be able to handle all of them. To avoid this, customers can temporarily end the call and wait for a few minutes, then call the Gojek hotline again for advice and support.
What are the working hours of Gojek in Vietnam?
The Gojek hotline is always ready to support and address inquiries for every customer quickly and conveniently. To meet customer needs, Gojek Vietnam has opened the Gojek hotline not only on regular working days but also on weekends (Saturdays and Sundays) and holidays. This ensures that customers can contact and receive assistance at any time when needed.
Here are some useful information about the Gojek hotline to help customers and drivers contact and receive timely and efficient assistance. In addition to phone calls, consider using other methods such as through the app and various online platforms to enhance issue resolution efficiency.
- Check out more articles in the Gojek Hotline section
