Buzz
Entering the Vietnamese market in 2014, commonly known as the 'tech-enhanced ride-hailing,' Grab has transformed into a 'super app' offering diverse services. To efficiently handle any unforeseen issues during service experiences, Grab has introduced a support hotline for customers and partners to reach out when necessary. Follow this article for detailed information on the Grab helpline and related details.
Grab Customer Support Hotline 24/7
The current active Grab hotline is
02871098590, applicable to both customers and drivers for assistance with service-related issues. The calling fee varies around 3,000 VND/minute for each network. For Grab drivers reaching out to the hotline, please press 1 to connect with the most efficient support representative.
In the past, based on the telecommunications area code conversion plan issued by the Ministry of Information and Communications, Grab's hotline numbers will be as follows:- Number in Hanoi: In the capital, contact the phone number 024 7108 7108 to receive assistance from Grab's customer care staff.
- Number in Ho Chi Minh City and Da Nang: the phone number 028 7108 7108 will be used for both customers.
However, starting from
17/08/2020, Grab's hotline will officially cease to be used for both Customers and Drivers.
Customer care hotline numbers in Hanoi, Da Nang, and Ho Chi Minh CityHow to contact Grab's toll-free hotline through the app
You can reach the hotline by utilizing the Call or Chat feature within the app. This method will make it easy for you to connect without having to remember the hotline number.
Contacting Grab's hotline via the app
Step 1: Open the Grab app and log in to your account
Step 2: Select the Account section and go to the Help Center category
Choose the Help Center categoryStep 3: Scroll down and select Call to Grab/Moca, then press Call to contact Grab's hotline through the app
Press the call button to contact the hotline through the appSend a direct message to the Customer Support Hotline on the Grab app
Step 1: Open the Grab app and log in to your account
Step 2: Navigate to the Help Center section
Step 3: Proceed to select Chat Now
Send a message to the support team on the Grab appFrequently Asked Questions
Before directly contacting Grab's customer care hotline, please refer to some frequently asked questions to resolve issues more quickly.
What are the operating hours of Grab's hotline?
Grab's hotline is an application providing 24/7 services, ensuring timely support for its customers and partners. Grab's customer care center is always ready to handle issues 24/7, including holidays, Tet, Saturdays, and Sundays.
What is the hotline number for Grab Food?
Grab Food is a service in the range of services offered by Grab on the app. The service delivers food and drinks to customers anytime, anywhere. With stable pricing and fast delivery service, Grab Food has quickly secured a significant portion of the current food delivery market.
Currently, the application has implemented a hotline for the GrabFood service, which is 02871098590.
Press button 2 to speak with a Grab Food consultantHopefully, through the above article, you have been able to contact the Grab hotline number. If you have any further questions, please leave a comment below for Mytour to assist. Don't forget to follow the Mytour tech news page for the latest tricks and tips.
