Buzz
Approximately 1 million devices have been estimated to be recalled, just in the U.S. market alone. Despite these explosion incidents being limited to a few devices, Samsung still decided to implement this costly recall policy to maximize prevention for customers.
Instructions for the Galaxy Note 7 Recall Process
If you happen to own the Samsung Galaxy Note 7, you have the option to exchange it for a new device or receive a full refund. Follow this article for the recall and refund process for the Galaxy Note 7.
Contact Samsung Customer Care Center
Note 7 users in the UK can call the customer care center at the following number: 03307261000. Samsung staff will handle the request and explain the process of exchanging the Samsung Galaxy Note 7 to customers.
Once the request is confirmed by Samsung, phone distribution units will contact customers who purchased their Note 7 to retrieve the device starting from October 18th. Alternatively, you can use the above phone number to get in touch with Samsung's customer care center.
If you're in the United States, dial: 1-800-726-7864 (1-800-SAMSUNG). In Australia, call: 1300 362 603 to reach Samsung Customer Care Center. For the UK, call: 03307261000. In Vietnam, contact customer care centers or the 24/7 hotline at: 1800 588 889.
Additionally, you can directly chat with Samsung staff through the customer support website. If you're feeling concerned about your Galaxy Note 7, bring it to the place of purchase for more information.
To check if your Note 7 is safe or needs replacement, visit Samsung's device check website. Here, you'll need to enter the device's IMEI number. To find the IMEI, go to Settings and select About phone.
Return policy in the United States
In the United States, Samsung allows the exchange of Galaxy Note 7 for a new device or a switch to the Samsung S7 Edge with various accessories. Alongside the exchange, Samsung also provides compensation through a credit card or a gift voucher worth 25 USD to customers.
The process of exchanging the Galaxy Note 7 will commence next week, while the exact time to switch from Note 7 to S7 Edge is yet to be determined.
You can call 1-800-SAMSUNG or visit the place where you purchased the Galaxy Note 7 to proceed with the device exchange. Despite the U.S. government being cautious about this policy, Samsung will not follow the standard procedure but aims to retrieve Note 7 as quickly as possible.
Return process in the United Kingdom
The official announcement regarding the Samsung Galaxy Note 7 exchange process has just been unveiled in the UK.
Samsung stated that they will release a new version of the Samsung Galaxy Note 7 starting from October 28th. This version will eliminate the flaws of the previous model.
If you purchased the Samsung Galaxy Note 7 at Carphone Warehouse, contact customer service at 0370 111 6565.
Additionally, you can reach out to your network provider, dial 333 for Three Customers, 191 for Vodafone, 150 for EE. For O2 services, call 202. For pay-as-you-go subscriptions, dial 4445.
The Samsung Galaxy Note 7 exchange program kicks off on September 19th. Currently, Samsung is promoting this program in the UK and Europe.
To minimize the risk of explosions with the older Note 7 models and encourage customers to exchange their devices, Samsung also introduced a software update on September 20th, reducing the maximum battery charge on Note 7 to 60%. This update will be automatically installed on all Note 7 devices.
