Buzz
Are you considering discontinuing your Cox internet service? Whether you're relocating to another area or opting for a different provider, terminating your Cox service is a hassle-free process. Simply reach out to Customer Care or visit a Cox retail outlet to initiate the cancellation process. If you're not bound by a contract, you can cancel Cox without incurring any additional charges, provided you return your leased equipment promptly. This comprehensive Mytour article outlines everything you need to know about ending your Cox residential internet service, including tips for avoiding termination fees and ensuring the proper return of your equipment.
Key Information to Consider
- To cancel your service, dial 1-888-952-3278 or visit a Cox store in person. Online cancellation is not available.
- If you're under a 12-month or 24-month contract and wish to cancel before its expiration, an early termination fee will apply.
- For customers without a contract, Cox will adjust your bill based on the cancellation date.
- If you subscribe to multiple Cox services, such as internet and cable TV, you have the option to cancel one service while retaining the other.
Steps to Follow
Understanding Cox Internet Cancellation Fees
Cancellation fees are only applicable if you terminate a contract before its completion. If you're not under a 12- or 24-month contract, there are no fees associated with canceling Cox. Additionally, Cox will prorate your bill so you only pay for the service up to your cancellation date.
If you're under a 1- or 2-year contract and decide to cancel prematurely, you'll incur an early termination fee. Cox's early termination fee is $10 per month for each remaining month in the contract. For instance, canceling 6 months early will result in a $60 fee, while canceling 1 month early will incur a $10 fee. The longer you've been in the contract, the lower the cancellation fee becomes.
Review your Cox internet service agreement before proceeding with cancellation. If you've been a Cox customer for an extended period without altering your service, it's likely you're no longer bound by a term contract. You can confirm your contract status by logging in to https://www.cox.com/coxapp/myservices
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- If you're relocating to an area where Cox is available, you can transfer your service to the new address to avoid early termination fees. To determine Cox's availability at your new residence, visit https://www.cox.com/residential/move.html.
- There are no charges for transferring or installing your Cox service when you move.
How to Terminate Cox Internet Service
Contact Cox at 1-888-952-3278 or visit a nearby Cox store. While Cox offers online chat support for technical and billing assistance, canceling your service requires speaking directly to a Customer Care representative.
- The Customer Retention team, responsible for canceling accounts, is available Mon-Fri 8 AM to 9 PM, and Sat 9 AM to 6 PM ET.
- When calling, follow the prompts to reach a representative for billing inquiries after entering your 10-digit billing phone number.
- To cancel in person, locate a Cox store using https://www.cox.com/local/search.
Inform the representative of your intention to cancel your internet service. Prepare a valid reason, as representatives are trained to dissuade cancellations. If your excuse is indisputable, such as relocation to an area without Cox service or employer-provided internet, you should encounter no issues.
- If canceling over the phone, you may be transferred to a retention specialist who will attempt to retain you with offers. Politely decline and reaffirm your decision. If pressured excessively, request to speak with a supervisor.
- If you have additional Cox services, specify which ones you wish to retain.
Obtain all cancellation details. Ensure clarity on cancellation terms before concluding the call or leaving the store. Confirm cancellation and note your final service date. Record this information for reference.
- If there's an outstanding balance, settle it before canceling. Obtain details on the remaining balance, due date, and payment instructions.
- The agent will advise on returning any Cox equipment. Equipment can be returned to a Cox store or via mail. Request a prepaid mailing label if opting for mail return.
Return leased equipment. If leasing Cox equipment like a Wi-Fi router or modem, return it within 10 days of cancellation to avoid charges. Return all equipment components, including power cables.
- Visit a Cox store to return equipment easily. Locate a store through Cox's retail store locator at https://www.cox.com/local/search, or use Google Maps or Apple Maps.
- Alternatively, mail equipment for free. Utilize a prepaid mailer from Cox and drop it off at any UPS Store. Locate a store via https://www.theupsstore.com/tools/find-a-store.
- If a prepaid mailer wasn't requested during cancellation, obtain one through Cox live chat, phone support, or in-store.
Transfer Cox email content to another provider (optional). Although Cox no longer provides new email addresses, longtime subscribers may still use @cox.net email. After service termination, Cox will email instructions to save or transfer your email.
- Upon receipt of the email, note the termination date and inform contacts of your new email address before termination.
- Export Cox email contacts from common email apps like Outlook and import them to your new account.
- Consider signing up for a free web-based email service like Gmail or Yahoo to avoid email address changes with ISP switches.
Useful Advice
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If you plan to switch to another internet service provider, arrange your installation before canceling Cox to avoid service interruptions.
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If the early termination fee seems steep, consider downgrading your service or removing extras like cable TV packages to reduce costs.
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Cancelling over the phone can be more convenient than visiting a store. However, if you do visit a store, bring any leased Cox internet equipment (usually a Wi-Fi router and modem, or a combo) to return it onsite and save time.
