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Making Zalo video calls is a quick and favorite feature chosen by many for connecting with loved ones and friends. Moreover, this Zalo video calling feature is completely free for you to experience. However, when users encounter Zalo video calling errors on their phones, what should be done to fix it?
Guide to Fix Zalo Video Calling Issues
To address the Zalo video calling issue, we have the following options:
1. Check the Internet connection on the device
Firstly, you need to confirm whether the Zalo video calling issue on your phone is caused by a device connectivity problem with the Internet.
- For Wifi connection: Check if this Wifi has an Internet connection, or consider trying a Wifi network with a more stable transmission for Zalo video calls.
- For 3G mobile data: Verify and check if your mobile data subscription has run out, or if you are using automatic packages that cut off when free data is exhausted from the provider.
2. Reactivate Camera Access on Zalo
Another common reason for Zalo video calling errors on phones is that users have disabled access to the device's camera. Here's how to fix it:
- For Android devices
To grant Camera access for the Zalo app, follow these steps:
Step 1: Access the Settings from the App Menu, then search and select the Apps option as shown below.
Here, find the Zalo app and select it.
Step 2: To fix Zalo video calling issues, click on the Permissions in the app information panel, and enable the Camera mode.
Once you have successfully reactivated this feature, you can now make Zalo video calls on Zalo.
- For iPhone devices
Similar to Android devices, you will access the Settings app from the device's home screen. Next, search and tap on the Zalo app.
And here, to fix Zalo video calling issues, you will need to enable the Camera feature as shown above.
3. Update the Zalo app.
If the above two methods still don't help, you can troubleshoot Zalo video calling issues with friends and family by considering that the error may originate from the app itself. To fix this, you need to delete and update the latest version of the Zalo app here.
Download the latest Zalo app for Android here.
Download the latest Zalo app for iPhone here.
So, we have just explored the steps and methods together to help you troubleshoot and fix Zalo video calling issues on Android and iPhone devices, a topic that is currently of great interest.
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Currently, the Zalo app allows users to enhance interaction during Zalo video calls by splitting the Zalo video call screen. If you're not familiar with this trick, you can refer to the splitting Zalo video call screen article to learn how to use it for easy monitoring of the person on the other side of the screen.
