Guide to Replacing Health Insurance Card Online at Home

Due to the impact of the Covid pandemic, the Vietnam Social Security has undergone several changes in its operations to support insurance participants. As a result, those who have lost, damaged, or torn their BHYT cards can apply for a replacement online through the national public service portal (website: dichvucong.gov.vn/).

Steps to Request BHYT Card Replacement Online at Home

1. Guide to renewing health insurance card online at home

Previously, if you needed to renew your health insurance card due to loss, damage, wear and tear, or wanted to change information on the card such as entitlement code, registered healthcare facility, you had to submit a dossier according to the template to be processed at the social insurance agency. However, nowadays, you can do it online following these steps:

Step 1: Log in to the online public service portal dichvucong.gov.vn, select 'account issued by national public service', enter your username (ID card/Citizen ID), password, verification code Here .

If you don't have an account on the national information portal yet, you can refer to the registration process in the article How to Register an Account on the National Public Service Portal we shared earlier.

Step 2: Enter the OTP verification code sent to your registered phone, press 'confirm' to log in to the system.

Step 3: To be able to reapply for BHYT card online, your account needs to be updated with the social insurance card number. If not updated yet, follow these steps:

- On the home page of the public service portal dichvucong.gov.vn, click on the down arrow next to your account name and select 'personal information'.

- Next, click on 'utilities' and select 'BHXH information' under the social insurance section. Now, the right corner of the screen will display an additional insurance information section, click on the '+' to add information.

- Finally, enter your social insurance number, click 'lookup' and complete the process of adding information.

Step 4: After completing adding BHXH information, on the homepage of dichvucong.gov.vn, click on 'online public services'

Step 5: Next, select the implementing agency as 'Vietnam social insurance' and the implementation form as 'citizen', click 'search'

Step 6: The screen displays all online public services of the Vietnam Social Insurance. You enter 'issue, amend, adjust information on social insurance book, health insurance card'.

In addition to performing steps 5, 7, on the homepage dichvucong.gov.vn, you can immediately select the feature to issue, amend, adjust BHYT information in the 'prominent public services' section in the top right corner of the screen.

Step 7: The screen displays the complete sequence, procedures required for each purpose of renewing your BHYT card. To continue, you click on 'list of public services'

Next, you click on 'submit online' in the section for requesting a replacement BHYT card due to damage, loss - For individuals.

Step 8: Now, the screen will switch to the online public service portal of the social insurance sector. You review your card information, scroll down to enter your result delivery address, input the verification code, and press 'confirm'

Step 9: Immediately, the social insurance system will send an OTP code to your phone number. You need to enter this code into the authentication code field and press 'confirm'.

Step 10: The screen displays your request to reissue your BHYT card with the status 'application received'. You need to wait 3-5 days for the insurance agency to complete your request.

2. Frequently asked questions when applying for BHYT card renewal online

2.1. Is it necessary to request a replacement BHYT card?

If lost, torn, or damaged, you can replace the BHYT card by installing and using the VssID app on your phone for medical treatment instead of requesting a new health insurance card.

You can find more information on how to install this app in the article Guide to Installing and Using VssID Social Insurance App .

2.2. Where can I get a replacement health insurance card?

Previously, to request a replacement BHYT card, you needed to complete the application form provided by the Vietnam Social Insurance and submit it to the district/provincial insurance agency. However, nowadays, you can request a replacement BHYT card online through the national public service portal following the instructions above.

2.3. Is there a fee for replacing BHYT card?

Requesting a replacement health insurance card online is completely free of charge. However, if you choose to have the card delivered to your home, you will incur a home delivery fee according to the postal service rates.

2.4. How long does it take to replace a lost BHYT card?

+ In case of updating information on the BHYT card, you will receive the card within 3 days from the receipt of a valid request

+ In case there is no information update on the BHYT card or the insured person is receiving treatment at healthcare facilities, the BHYT card will be returned on the same day upon receiving complete documents as required.

2.5. What do you need to replace a BHYT card?

- If applying for a replacement BHYT card at the insurance agency: You need to complete the application form provided by the Vietnam Social Insurance.

- If applying for a replacement BHYT card online: You need to update your individual social insurance number. However, this social insurance number must match the ID card/Citizen ID you registered with the insurance agency.

Above is all the information about how to apply for a replacement health insurance card online at home. Hope this information is helpful to you, helping you easily request a new card when accidentally lost, lost or wanting to adjust incorrect information on the card. Wish you success.