Guide to Temporarily Locking Your In-Game Account in League of Legends

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Instructions for submitting a request to temporarily lock your in-game account in League of Legends or Garena

When detecting unauthorized access to your League of Legends in-game account, there's a high chance malicious individuals are trying to steal it. The crucial first step in this situation is to submit a request to temporarily lock your account, preventing wrongdoers from changing passwords or personal information.

Guide to Temporarily Locking Your In-Game Account in League of Legends

Instructions for submitting a request to temporarily lock your in-game account in League of Legends or Garena

To submit a support request to lock your Garena account for League of Legends, please follow these steps:

Step 1: Visit the Garena support page HERE and select 'Account Support.'

Step 2: In the 'Lost Account' section, choose 'Account Compromised (hack)'.

Step 3: Scroll down to Section 4. Request to temporarily lock your Garena account, click on the word 'here' as shown in the image below.

Step 4: If you haven't logged into your Garena account, the system will prompt you to log in. Enter your Garena login information and select 'Log In Now.'

Step 5: Choose 'I need support' as shown in the image below.

Step 6: Fill in the required information, with the most crucial being details about your email and phone number for Garena account verification. In the 'Email Verification Status' and 'Phone' sections, make sure to select 'Active' or 'Inactive' based on your current usage status.

Step 7: Continue filling in the requested information, specifying the 'Account Lock Time' closest to the time of support request. The 'Subject' and 'Detailed Information' sections can be filled following the template in the image below. Click 'Submit Support' when done.

The Garena team will promptly receive and process support requests to assist you in safeguarding your account.

Note:

To receive support for temporarily locking your account, you need to have access to the currently verified Email or Phone Number (or within the last 5 days before any changes) of your account. Refer to how to verify the Phone Number for Garena account here. If you can't use any security information, we won't be able to assist, ensuring that we support the genuine account owner.

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Frequently Asked Questions

What steps should I take to temporarily lock my League of Legends account?

To temporarily lock your League of Legends account, visit the Garena support page and select 'Account Support.' In the 'Lost Account' section, choose 'Account Compromised (hack),' and follow the prompts to submit your support request.

Do I need access to my email or phone to lock my account?

Yes, you need access to the currently verified email or phone number associated with your account. This access is necessary for the Garena team to verify your identity and process your request.

How can I verify my email and phone number for Garena support?

To verify your email and phone number for Garena support, ensure that you have access to these details. If they are active, fill out the appropriate sections during the account lock request to confirm your identity.

What information do I need to provide for account lock assistance?

For account lock assistance, provide your email and phone number for verification. Also, specify the 'Account Lock Time' closest to your support request and fill in the 'Subject' and 'Detailed Information' sections as instructed.

Will the Garena team help me if I can't access my security information?

No, if you cannot access your security information, the Garena team will not be able to assist you. This policy ensures that only genuine account owners receive support for account locking.