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Current LG smart washing machines are equipped with intelligent diagnosis functionality, catering to the maximum user needs. So what is the intelligent diagnosis function on washing machines? Let's delve into the details in the following article.
1. What is intelligent diagnosis on washing machines?
Intelligent diagnosis is a feature that allows users to quickly identify any issues with their washing machines through a basic phone or smartphone, without the need for service personnel. Users can troubleshoot minor issues such as unbalanced clothes, loose washing machine lids, or water inlet problems...
This not only saves time and costs for users but also for the service centers of various brands.
2. Guide to using the intelligent diagnosis function on LG washing machines
To utilize the Smart Diagnosis feature, follow the steps below:
Step 1: Press the Power button to turn on the washing machine, but do not press any other buttons or turn the cycle selector knob.
Press the Power button on the washing machine.
Step 2: Call LG's customer support hotline at 1800 1503 (free). You will be guided to place your phone near the Power button, where the Smart Diagnosis icon is located. (maximum distance is 10mm)
Place the phone near the Power button.
Step 3: Press and hold the Water Level button for 3 seconds, while keeping the phone near the icon or Power button.
Hold down the Temp button for 3 seconds while placing the phone on the Power button
Step 4: Keep the phone in the correct position until the sound transmission process is complete. The remaining time of the data transfer process is displayed on the washing machine's LED screen.
Pay attention to the countdown clock on the screen until completion
+ For optimal results, do not move the phone while transmitting sound.
+ If the call center staff cannot receive accurate data records, you may be asked to try again.
Step 5: When the countdown timer ends and the sound stops, continue the conversation with the call center staff to convey the analyzed information from your washing machine.
The hotline staff will assist you in analyzing the transmitted information
Note:
+ Smart Diagnosis function depends on the call quality in your area.
+ If the Smart Diagnosis data transmission is poor due to low call quality, you may not receive the best Smart Diagnosis service.
Above is the guide on how to use the Smart Diagnosis feature on LG washing machines. Use this feature for accurate diagnosis from LG Electronics service center when the product malfunctions or has issues. Only use this function to contact the service representative, do not use when the machine is functioning normally.
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