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Zelle provides a convenient platform for transferring money among friends and family. However, the prevalence of scammers on Zelle necessitates the ability to block unwanted users. Whether for security or personal reasons, blocking someone on Zelle is straightforward. This guide will walk you through the process of blocking and unblocking users on the Zelle app, ensuring your safety while using the platform.
Key Points to Remember
- You can only block users using the official Zelle app, not through your banking app.
- Many banking apps do not offer the option to block Zelle users. If this is the case, consider reaching out to your bank's customer service or disabling Zelle entirely.
- To block a user, navigate to the 'Privacy Settings' section within the Zelle app.
- You can unblock a user at any time by revisiting the 'Privacy Settings' section.
Steps to Block and Unblock Users
Blocking Users on Zelle
Launch the Zelle app. Remember, you can only block users using the official Zelle app. While many banks like PNC, Chase, and Bank of America offer Zelle within their own apps, blocking users is not an option there.
- To utilize Zelle via the standalone app, link your debit card during registration instead of your bank account.
- If inundated with undesired requests via your banking app, reach out to your bank's customer service or deactivate Zelle altogether.
- If persistently bothered, consider blocking the user's phone number entirely.
Access the Settings. Tap the gear icon located at the bottom of your screen.
Navigate to Privacy Settings and then Block Requests. This section displays your blocked contacts and offers the option to block more.
Select the user to block. The user doesn't have to be in your contacts, just someone who has interacted with your account before. You can scroll through recent transactions or use the search field to find the unwanted user.
Tap Confirm. The undesired user on Zelle is now successfully blocked.
Unlocking Users on Zelle
Launch the Zelle app. To unblock someone on Zelle, simply follow the same steps. Start by opening the official Zelle app.
Access your Settings. Look for the gear icon at the bottom of your screen to find the Settings menu.
Choose Privacy Settings and then Blocked Requests. This section will display all previously blocked users.
Choose the user you wish to unlock. Simply tap on the user you want to unblock, then select Unblock.
Tap Confirm. You've successfully unblocked the user on Zelle.
