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Sent or received a Cash App payment in error? Given the instantaneous nature of Cash App transactions, cancellations are typically challenging. However, there are methods to rectify the situation and return funds to their rightful place. If you're the recipient, you can easily initiate a refund to the sender. As a sender, check your activity feed for cancellation options. If unavailable, you must either request a refund from the recipient or dispute the charge. This guide will walk you through the process of canceling Cash App payments on your mobile device.
Key Points to Consider
- Senders usually cannot cancel instant payments.
- Recipients can refund payments via the Activity Tab.
- Disputes prompt Cash App team investigation; final decisions rest with the card network.
Steps to Follow
Canceling Payments as a Recipient
Click on the Activity Tab Identified by the clock icon located at the top right corner.
Select the Payment to Cancel Identify the sender, amount, and payment timestamp.
Tap ••• to Access Options
Tap Refund
Tap OK This will initiate the refund process.
Refunding as a Sender
Launch Cash App.
Access the Activity tab. Look for the clock icon situated at the top right corner.
Choose the payment you wish to cancel. You'll see details such as the sender, amount, and time of the transaction.
- This action will bring up a new window with additional information.
Tap ••• . This will reveal options related to the payment.
Look for a 'Cancel' option. Typically, you won't find a Cancel option because Cash App transactions are instantaneous in most cases.
If available, tap Cancel. This action will terminate the transaction and refund the money to your account.
Initiating a Refund Request
Launch Cash App.
Tap on the Activity tab. Look for the clock icon located at the top right corner.
Choose the payment you wish to cancel. Details such as the sender, amount, and time of the payment will be displayed.
- This action will open a new window with additional information.
Tap ••• . This will display options related to the payment.
Tap Report an Issue.
Choose a reason. Options include I sent money to the wrong person, Issue with goods or services I paid for, or I was a victim of a scam.
Tap Next.
Tap Done. Your refund request will be sent to the recipient.
- If approved, you'll see the refund in the Activity tab at the top right.
Disputing Transactions
Reach out to the merchant. Before disputing charges, try contacting the merchant/recipient to resolve the issue. If no resolution is reached, or if they don't respond, you can proceed to contact Cash App for assistance.
Launch Cash App.
Tap the Activity tab on your main screen. You'll find it indicated by the clock icon at the top right corner.
Choose the transaction you wish to dispute.
Tap ••• . This will reveal options related to the payment.
Tap Need Assistance & Cash App Support.
Tap Dispute this Transaction. Cash App will initiate contact with the merchant or recipient to investigate the dispute claim.
- You'll receive updates via email throughout the process.
- The final decision rests with the card network.
- If necessary, you can review your Cash App history.
