How to Cancel Orders on TikTok While Waiting for Shipping Without a Cancel Button

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Frequently Asked Questions

1.

What steps should I follow to cancel an order on TikTok while waiting for shipping?

To cancel an order on TikTok while waiting for shipping, log into the app, go to 'Your Orders' in your profile, and select 'Awaiting Shipping.' Choose the order you wish to cancel, press 'Cancel Order,' select a cancellation reason, and then send it. Your order will be canceled successfully.
2.

How can I cancel a packaged TikTok order that is awaiting pickup by the shipping company?

If your TikTok order is packaged and awaiting pickup, you cannot cancel it yourself. Instead, log into the TikTok app, go to 'Your Orders,' select 'Awaiting Shipping,' choose your order, and press 'Contact Seller' to request cancellation directly from the seller.
3.

Is it possible to get a refund after canceling a TikTok order?

Yes, if you cancel a TikTok order while it is awaiting shipping, you will receive a refund to your wallet but not any voucher or discount codes. For packaged orders, you must refuse delivery to process the return and get your prepaid amount back.
4.

What can I do if my TikTok order is already handed over to the shipping company?

If your TikTok order is already with the shipping company, the only option to cancel is to refuse delivery when the shipper arrives. You should explain your reasons and request a refund at that time to initiate the return process.
5.

Can customers cancel TikTok orders without the seller's approval?

Yes, customers can cancel TikTok orders without needing the seller's approval as long as they do so before the order status changes to 'Shipping - Awaiting Pickup.' This provides flexibility in managing your purchases on the platform.

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