How to check your current Vietnamobile package

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Ngày cập nhật gần nhất: 15/4/2026

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How to check your current Vietnamobile package

You may find your Vietnamobile SIM balance significantly reduced without knowing why. It's possible that you've unwittingly subscribed to services or packages while using it. Hence, checking your current Vietnamobile package is the best option right now so you can cancel any unnecessary subscriptions.

The demand for internet access, texting, and calling on smartphones nowadays is immense. Many packages and services are offered by network providers to facilitate users in their activities. Subscribing to too many packages and services can make it difficult for users to keep track, and these packages may automatically renew when they expire. To better manage your account balance, follow the instructions on how to check your current Vietnamobile packages and services shared by Mytour.vn.

How to check the packages and services you're currently using with Vietnamobile

Refer to the guide on How to check Vietnamobile services here.

How to check your current Vietnamobile package

Article Content:
1. Check your current Vietnamobile package by sending an SMS
2. Check your current Vietnamobile package by calling customer service
3. Check your current Vietnamobile package using the My Vietnamobile app
4. How to cancel, disable auto-renewal of Vietnamobile packages and services

1. Check your current Vietnamobile package by sending an SMS

To check the Data package, services subscribed on your Vietnamobile subscriber, you can compose a message following this format:

Send KTDV to 345

Send KTDV to 555

Note:

+ Check your current Vietnamobile package by sending an SMS for Vietnamobile prepaid subscribers

+ Inquiry fee: Free of charge

+ Users can cancel packages, services, or disable auto-renewal if they do not need them. Details are available in section 4 of the article. Additionally, you can refer to How to check remaining Vietnamobile data here.

2. Check your current Vietnamobile package by calling customer service

If you feel that checking via SMS doesn't provide sufficient information, you can try the second method: Call customer service to directly contact a representative for assistance. All information regarding value-added services, promotional packages, and data packages will be provided in full when you use this method. To contact customer service, you can call the following numbers:

+ 789 (For Vietnamobile on-network subscribers)

+ 0922789789 or 0922123123 (For Vietnamobile off-network subscribers or landline users seeking to inquire about their current Vietnamobile package)

By contacting directly, you can request customer service to cancel your package immediately if you do not need it.

3. Check your current Vietnamobile package using the My Vietnamobile app

This is an app dedicated to customer care and support for this network provider. After downloading and installing the app on your phone, you need to log in with the Vietnamobile phone number you want to check the current packages and services for.

You can download the My Vietnamobile app from the following link:

- Download: My Vietnamobile for Android
- Download: My Vietnamobile for iPhone

4. How to cancel, disable auto-renewal of Vietnamobile packages and services

After checking and knowing the name of the package subscribed to the SIM. If not needed and to avoid being unfairly charged, you can compose a message following this format:

CANCEL PackageName send to 345 (Example: CANCEL D5 send to 345)

https://Mytour.vn/how-to-check-current-vietnamobile-package-26554n.aspx
These are the methods to check your current Vietnamobile package that Mytour.vn wants to introduce to you. Additionally, if you need free internet access and calls, you can refer to Register for V20 Vietnamobile package for more information and

Frequently Asked Questions

How can I check my current Vietnamobile package through SMS?

To check your current Vietnamobile package via SMS, send the message 'KTDV' to either 345 or 555. This method is free of charge for prepaid subscribers, allowing you to quickly verify your active packages.

What steps should I follow to contact Vietnamobile customer service?

To contact Vietnamobile customer service, dial 789 if you are an on-network subscriber. For off-network subscribers or landline users, call 0922789789 or 0922123123. They can assist you with all package inquiries and cancellation requests.

Is there an app available for managing my Vietnamobile services?

Yes, the My Vietnamobile app is available for managing your services. After downloading the app, log in with your Vietnamobile phone number to check your current packages and manage subscriptions conveniently.

How can I cancel an unwanted Vietnamobile package or service?

To cancel an unwanted Vietnamobile package, send a message in the format 'CANCEL PackageName' to 345. For example, send 'CANCEL D5' to cancel the D5 package. This helps prevent unexpected charges for services you no longer need.

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