Buzz
This tutorial will guide you on terminating your current mobile carrier plan with Virgin Mobile.
Steps
Stop adding funds to your Pay-As-You-Go or Prepaid account. If you're utilizing a Pay-As-You-Go or Prepaid plan, your account will automatically terminate 60 days after ceasing additional fund deposits.
- You can either utilize the remaining services or simply discontinue using your phone.
Transfer your existing mobile number to another carrier. If you desire to switch mobile carriers, contact your new carrier, and ensure to specify your intention to transfer your number from Virgin Mobile.
- This action will result in the automatic termination of your Virgin Mobile service.
Reach out to Virgin Mobile customer service at 1-888-322-1122. Engage in a conversation with a dedicated advisor over the phone, exploring various options concerning your number.
Formally request the termination of your mobile account. Clearly communicate to your customer service representative your intention to close your account.
- For security measures, you might need to verify essential details such as your full name and account PIN.
Settle any outstanding fees on your account. Your final invoice will encompass charges accrued until the last day of your active service.
- If you're still bound by contract, you'll be liable for a termination fee equivalent to the remaining value of your mobile device.
Insights
Cautions
- The provided customer service number is intended for use by residents within the United States only. Different numbers apply to other countries.
