The dreaded blue screen, also known as Dump or Blue Screen of Death, comes with various errors like 0x0000007E or Your PC ran into a problem and needs to restart... Every time your computer screen suddenly turns blue with white text and continuously restarts, it means the computer system is experiencing an error. This has gradually become a nightmare for Windows users.
Determining the root cause and fixing continuous blue screen or startup issues is indeed not simple. Here, Mytour will list some primary causes and you can sequentially perform one of these methods to diagnose the blue screen error on your computer and find the most effective solution.
1. Computer dumps when Windows starts up
2. Incorrect or conflicting Windows drivers
3. Virus infection on the computer
4. Turning off third-party services
5. Graphics card driver or related hardware issues
Resolving and fixing blue screen errors on computers
The blue screen error has various causes, and the main reasons for encountering this annoying Blue Screen of Death are:
- RAM memory malfunction or loose connection
- HDD issues, BAD hard drive, loose hard drive connection,
- VGA driver (Graphics card) incompatible with computer hardware
- Blue screen error caused by Virus
- BSOD Blue Screen error due to third-party software Service
- Blue screen error when inserting USB, installing additional software, hardware
- System file error, Windows
- Conflict between software
- CPU, RAM overheating
1. Computer dumps when Windows starts up (before reaching Logo and loading stage).
In this case, it can be confirmed that the cause is a hardware issue. You need to check the hard drive and RAM.
- For the hard drive, it may be due to selecting the wrong connection standard for the hard drive. Restart your computer, press the F2 or Del key to enter the BIOS of the machine. Many machine models will have different ways to enter the BIOS, and if you don't know how to enter, you can refer to the laptop BIOS entry guide article we shared earlier.
- See also: How to access BIOS on a computer
Then go to the Boot section, select SATA Configuration, if it's currently IDE, switch to AHCI or vice versa.
- For the RAM, you can remove it and use a paper or cloth to clean the slot and the copper pins of the RAM stick, then plug it back into another slot to see if the error persists. If it does, you can try using another stick and booting up the machine again to recheck.
2. Incorrect or conflicting Windows drivers
The cause of this blue screen error case is that you should upgrade the driver your computer is using by using the latest version of the DriverEasy program.
To search for and update new drivers for your computer, refer to the article on how to update drivers using DriverEasy.
- See also: How to update drivers using DriverEasy
- Note:
- If you don't want to rush to use software, you can press F8 when starting Windows or access the boot selection screen.
If pressing F8 doesn't encounter errors, then use Windows Safe Mode. This mode will help you start the operating system with limited functionality to ensure the safety of your computer.
3. Computer encounters blue screen error due to Virus infection
If your computer is infected with viruses, they can cause software conflicts, which is also one of the reasons why your computer screen turns blue. Therefore, you need to install virus scanning programs (such as KIS or AVG) and scan to fix the error.
Additionally, you can choose one of the most powerful antivirus software to find and eliminate viruses, malware, trojans that pose a threat to your system and cause errors.
- See also: Top antivirus software
4. Disable third-party services
Sometimes, third-party services installed during usage can conflict with the system. Therefore, fixing the dreaded blue screen error by disabling third-party services, preventing them from running during Windows startup, is quite effective, and it also helps to speed up the startup of your computer or laptop.
Press the Windows + R key combination to open the Run dialog box. Here, type msconfig to access the System Configuration window.
In the System Configuration window, switch to the Services tab to manage services. Here, check the Hide all Microsoft Services option to hide Microsoft services to avoid accidentally disabling system services.
Press Disable all to disable all third-party services such as Bluestacks (Bluestacks Android Service, Bluestacks Plus Android Service), Google (Google update service), then press OK to save your changes. At this step, if you don't select Disable all, you can choose which services you suspect are causing the blue screen error for your PC or laptop.
If you have disabled all third-party services and no longer encounter the blue screen error, try enabling each service one by one to identify the service causing the issue on your system.
5. Graphics Card Driver or Hardware Related to Graphics Error
This issue often arises due to a driver error, most commonly the graphics card driver or some hardware related to video/graphics.
- Reinstall or update the driver for your graphics card
- Disable hardware acceleration via the graphics chip: Note that this method is only temporary to address the blue screen error, as in the long term, there's no reason to disable such a fantastic feature. Procedure: go to Start > type 'Display' in the search box. Go to Change Display Settings > Advanced Settings > Troubleshoot > Change Settings. Here, slide the 'Hardware acceleration' bar to the off (none) state. Then restart your computer.
- Replace the graphics card: This is the last resort when all the above methods are ineffective. If the card is damaged, you can either send it for warranty repair or purchase a new card depending on your situation.
This article guides you on how to identify and fix blue screen errors on your computer. If you encounter any of the situations mentioned above, try the troubleshooting methods we introduced.
Moreover, if you're using Windows 11 and encounter blue screen errors, you can refer to the troubleshooting methods here.
- See also: How to fix blue screen errors on Windows 11
Wishing you can identify and fix blue screen errors by applying the methods outlined in the article. If your computer or laptop is experiencing blue screen errors, and you have found a solution or have experience dealing with this Blue Screen error, please leave your comments below to support and share more experiences.
