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The problem of not being able to log in to a WeChat account could stem from errors during the login process or because your account has been blocked. WeChat enforces strict usage policies for users to adhere to in all circumstances. These policies help the company maintain a good social networking platform for everyone. If any users violate these rules and regulations in any way, there's a high chance their WeChat account might get temporarily or permanently blocked depending on the severity of the violation.
In this article, Mytour guides you on how to troubleshoot WeChat login issues and shares some reasons why your account might be blocked, as well as how to remedy the situation if you find yourself in that predicament.
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1. Fixing WeChat Login Issue Due to Account and Device Related Incidents
1.1. Forgetting WeChat Password
Currently, most people have multiple accounts and set separate passwords for each to meet the requirements of each platform, so forgetting passwords is quite common. Therefore, you don't need to worry too much when you forget your WeChat password because there are 2 ways for you to access your account or reset your password.
* Method 1: Logging into WeChat via Linked Accounts
WeChat always requires users to link their WeChat accounts with other accounts such as QQ, email, or phone numbers. So, there's usually at least one account linked to your WeChat. And this linked account can help you log into WeChat without a password easily. This will be the easiest and quickest way to access WeChat when you forget your password.
* Method 2: Resetting WeChat Password
If you haven't linked your WeChat account to any other accounts, then you can only choose the password reset option in this case. You can complete the password reset process quickly by tapping on the 3 dots > Forgot Password? > Request Retrieval to submit a request. Then, you need to confirm the response, and you'll receive a message with a new password.
1.2. Not Receiving Verification Messages or Password Reset Emails
When logging into WeChat, users need to verify their accounts, but sometimes they may not be able to complete the verification process due to various reasons:
- The phone number or email address you entered is incorrect, so you're not receiving the verification code. In this case, you just need to go back to the WeChat login window to check if there's any incorrect information and then correct it accordingly.
- Security apps on your phone may block incoming messages, so you're not receiving the verification code. In that case, if you're using your phone number to receive the verification code, then turn off the security app on your phone and try to retrieve the verification again. If you're verifying your account via email, you can check your spam folder and look for the email there.
- Verification codes via messages are sent too frequently and you enter the wrong code. In this case, you just need to exit the WeChat login page and wait for a while. Then, log in again and verify your account once more.
- The SIM card is misplaced in the phone, so you're not receiving messages. In this case, you need to turn off the phone and remove the SIM card, then reinsert it. Finally, turn on the phone and try to receive the verification code again.
1.3. Unable to Log In to WeChat Account on New Device
Some users report that they can't log in to their WeChat accounts on a new device they recently switched to. If you're facing a similar situation, you can try opening the WeChat app on your phone and tap on Unable to Log In to submit a request. The app will prompt you to reset your password.
Simply follow the instructions to complete the password recovery process via voice verification, verification code, QR code verification, and verification through friends' assistance. If the request is accepted, WeChat will send you a message containing a new password within 24 hours. Then, you can log in to your WeChat account with the new password on your new phone. If it's not effective, try the measures shared above and below or request support from WeChat in this case.
1.4. Issue with Using QR Code on Your Browser
In addition to using WeChat on your phone, users can also log in to their WeChat accounts on a computer. Instead of entering your username and password, you need to scan the QR code on the WeChat web to log in. However, some users may fail to scan the code due to this reason or another.
To overcome this issue, you can:
* Check Your Operating System Version
To log in to WeChat web, users need to use a web browser and scan the QR code on the interface. If the web browser version is too outdated, the QR code may not appear. Therefore, you need to check the version of the browser to see if any new updates are available.
* Check Your Internet Connection
Whether logging into WeChat on a mobile phone or computer, users need a stable internet connection. So, when unable to log in to the app, you may need to check the internet you're using.
* Adjust Screen Brightness
When the computer screen is too bright or too dark, the phone camera may not be able to scan the QR code on it. Therefore, you can go to the power settings on your computer to check and adjust the screen brightness.
2. Unable to Log In Due to WeChat Account Suspension
Sometimes, you may not realize that you're violating WeChat's privacy and usage policies. Here are some reasons why your WeChat account might be suspended.
2.1. Main Reason for WeChat Account Suspension
- Using WeChat in an Android emulator: If you use WeChat from an Android emulator instead of the standard WeChat version for Android, your account will be suspended because WeChat will consider it a fake account.
- Downloading apps from unofficial sources: In addition to downloading WeChat from official platforms like the Play Store, some people download apps from unreliable sources. Therefore, if you're not using the standard version of WeChat, your account will sooner or later be suspended.
- Illegal content: If you upload pornographic content, frequently spread fake news, annoy others with advertisements, post things that lead to scams, and are related to violence, be prepared to face the consequences of having your account blocked.
- Virtual phone numbers: If you use a virtual phone number generated by any method, your WeChat account will be considered fake, and if detected by WeChat, it will be locked.
- Reported by other users: If multiple users report to the WeChat group to temporarily suspend your account for valid reasons, it will be banned. However, in such cases, you can still restore your WeChat account if you have a valid explanation.
- Suspicious activities: If you use your WeChat account to engage in suspicious activities such as deliberately committing fraud and attacking others' accounts, your account may be permanently banned.
2.2. How to Unlock a Blocked WeChat Account?
* Method 1: Unlocking WeChat Account on the App:
- Download WeChat from the official website and install it on your mobile device (Uninstall the app if previously installed and reinstall).
- Open the app and tap on WeChat Forgot Password.
- Click on the WeChat Security Center > Unblock Account or Features.
- Follow the on-screen instructions and you can retrieve your password via SMS, email, or QQ address.
- If you still can't retrieve your password, tap on Request password retrieval at the bottom of the page and follow the instructions.
- In case of login failure, clear the cache by turning off your phone. After 5-10 minutes, turn on the device and try logging in again.
* Method 2: Unlocking WeChat Account on the Web:
- Go to the Account Recovery page (https://support.wechat.com/cgi-bin/mmsupport-bin/readtemplate?t=weixin_unlock_self&step=0).
- Choose the type of ID: WeChat ID, phone number, email, or QQ ID. You should use your phone number.
- Under the ID Type Select section, select your country and enter your phone number. The verification code will be sent to this phone number, so make sure you enter the number linked to your WeChat account.
- Enter the Captcha and click on the Send Verification Code button.
- Enter the verification code just sent into the provided field.
*Method 3: Contacting WeChat Support Team
- Visit the official WeChat support page via https://help.wechat.com/cgi-bin/newreadtemplate?t=help_center/feedback_form&lang=en&Channel=helpcenter.
- Select the platform and country.
- Under the Select Categories section, choose Unable to Login and Account Blocked.
- You need to fill in the problem you are facing with detailed information in the Description section. If possible, upload screenshots of the issue and report that the Account Recovery page is ineffective in unlocking your blocked WeChat account.
- Enter your phone number in the first field at Step 2, then provide your email address and how WeChat can contact you.
- Choose your preferred method of contact in the Prefer Being Contacted by section. It must be Email because the other option is WeChat, which is blocked.
- Submit the form.
Above are the methods to fix WeChat login issues that you can apply if you encounter this problem. In case WeChat is your primary messaging platform, make sure to familiarize yourself with WeChat's privacy policies and terms of use to avoid violations and account blocks. If you don't have an account yet, quickly sign up for a WeChat account to get started.
