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Resolve problems with your Ooze vape pen charging using this straightforward manual
If your Ooze pen fails to charge, it could be due to dirty connection points, a faulty charging cable, improper coil-to-pen connection, or a damaged battery. Thankfully, most of these concerns can be addressed with a few simple steps. If your Ooze pen blinks green but still won't charge, fret not, we've got solutions for that too. Follow these troubleshooting tips to get your Ooze vape pen back in action quickly.
Essential Information
- Use a cotton swab soaked in rubbing alcohol to clean the connection points on the pen's battery and the bottom of the cartridge.
- If the charger light remains green but the battery doesn't charge, your charger may be malfunctioning—swap it out with another Ooze-brand charger.
- Ensure that the cartridge coil makes proper contact with the pen. If the coil is misaligned, gently reposition it using a toothpick.
Procedures
How to Fix Your Ooze Pen Charging Issue
Clean the connection points with rubbing alcohol. Detach the cartridge or charger from the battery and power off by clicking the button 5 times. Dab a cotton swab in 91% isopropyl alcohol and gently scrub the connection points on the battery and cartridge.
- Allow both the cartridge and battery to thoroughly dry before reassembly and power on by pressing the button 5 times.
Check the charger and power source. Ensure the charger is plugged into a functional outlet and inspect the cable for damage. If the charger light stays green but the battery doesn't charge, consider replacing the charger.
- Test with another Ooze charger to determine if the issue lies with the charger.
- Clear any debris from the charging port and cable connector using a cotton swab or soft brush.
Ensure the cartridge coil connects with the pen. The battery's bottom coil should align with the cartridge's coil for proper connection. If the cartridge coil is misaligned, gently readjust using a toothpick or similar tool.
- Be cautious not to apply excessive pressure, as it may damage the cartridge.
- If properly aligned, a defective cartridge may be the issue, which may require replacement.
Inspect the battery for damage. Check for visible damage or signs of water exposure, which could permanently damage the battery. Consider replacing the battery if it's old or damaged.
- Water damage isn't covered by warranty, necessitating out-of-pocket replacement.
- Battery-powered vape pens typically last 6 to 12 months, so consider replacement if yours is old.
- If damaged, discontinue use immediately to avoid injury.
If previous solutions fail, reach out to customer support. If you've exhausted all options and your pen still won't charge, contact Ooze's customer support for further assistance. Email [email protected] with your order details and issue.
- If covered by Ooze's 5-year warranty, they may replace your item.
- Activate your warranty before contacting support by registering your product on Ooze's website.
Why is my Ooze pen blinking green?
Low battery. If your Ooze pen blinks green, it likely needs charging. A flashing light indicates a depleted battery, flashing 10 to 15 times. Connect it to the charger—solid green pen light and red charger light indicate charging.
- Once fully charged, the charger light turns green and pen light goes off.
- Persistent green blinking suggests a connection issue.
Connection issue. A pen with a connection problem blinks green 4 to 5 times. This could be due to a leaking cartridge, improper cartridge size, or deformed coil.
- Leaking cartridge: Clean cartridge bottom and battery connection with alcohol-soaked cotton swab.
- Wrong-sized cartridge: Adjust cartridge tightness or replace with correct size.
- Deformed coil: Test with known-working cartridge; dispensaries may replace faulty cartridges.
Potential transit damage. If charging and connections are fine, persistent green blinking might indicate factory damage. Consider ordering a new battery.
- For pens bought elsewhere, report suspected counterfeit to Ooze.
Maximizing Your Ooze Pen's Battery Life
Stick with the original Ooze charger provided with your pen. Ooze includes Smart USB chargers with their pens, which automatically shut off when the pen is fully charged, preserving battery longevity. Using alternate chargers can harm your battery and void warranty.
- Using a non-Ooze charger also nullifies warranty coverage.
Keep your pen stored and charged at room temperature. Extreme temperatures can diminish lithium-ion battery life and affect performance.
- Charge your battery on a flat, clean surface away from potential fire hazards and in a visible location.
Ensure the cartridge is only finger-tight on your battery. Over-tightening can damage the metal rings used for conductivity.
- If rings are pressed too deep, gently pry them upwards with a paperclip, being cautious not to break the thin wire connection.
Additional Advice
Important Notes
- Stop using your vape pen immediately if you notice any visible damage to prevent potential harm.
- Ensure you purchase cartridges from reputable sources to avoid counterfeit products containing harmful substances like pesticides and heavy metals.
- Using cartridges of irregular sizes can cause permanent damage to your Ooze pen over time.
- The impact of vaping on CBD absorption is still uncertain, although CBD usage can lead to liver injury and affect the efficacy of other medications.
