Buzz
Whether you have inquiries or grievances to express, Ford Motor Company offers various communication channels for you to reach out to them! There are numerous online avenues available, including the company’s social media platforms, online contact form, or live chat feature. If you prefer direct communication via phone or traditional mail, Ford provides those options as well.
Steps
Contacting Online
Complete an online contact form to initiate an email correspondence. Although Ford doesn’t publicly disclose an email address, you can leave a message on their website to receive a response via email. Visit the Ford Motor Company website, https://www.ford.com/, and click on “Contact Ford” located at the bottom of the homepage. Submit your concern using their contact form and await an email reply.
- This contact form primarily caters to inquiries regarding investors, rather than vehicle sales or service.
- The form is user-friendly and straightforward—you only need to provide your email address, full name, and your comment or question.
Opt for Ford’s live chat feature for immediate assistance. If you seek prompt responses but prefer not to make a phone call, engage with a representative through live chat for real-time assistance. Visit the chat pages, provide basic details like your name, VIN, zip code, and email address, then click “Ask Ford” to begin.
- If you need assistance with SYNC, MyFordTouch, or Navigation, utilize the SYNC chat option.
- For inquiries regarding vehicle features, service, maintenance, warranty, and protection plans, opt for the vehicle chat option.
Connect via social media for straightforward queries. For simple inquiries about services, warranty requirements, or car malfunctions, Ford often addresses questions via social media platforms. Twitter and Facebook are ideal platforms for resolving issues directly.
- For instance, you could tweet a query to Ford’s account, such as “Hey @FordService, my car is only 2 weeks old and the leather seats have already started to discolor. Can you assist me with this?” You can locate their Twitter account at https://twitter.com/FordService.
- You can also post questions about Ford’s updates on Facebook, such as “How soon will this model be available?” You can find their Facebook page at https://www.facebook.com/ford/.
- Questions about specific videos can also be left on their YouTube channel, https://www.youtube.com/user/Ford.
Exercise discretion in selecting the most suitable communication method. Recognize that social media may not always be the most professional or effective means to express complaints and concerns. For instance, if you're dealing with a technical issue or a specific company process, conveying the problem entirely via tweets may be inadequate. In such cases, a phone call or email might be more appropriate.
Calling and Sending Correspondence
Dial Ford’s service hotline for your area to converse with a representative. If you prefer direct communication and immediate answers, reach out to Ford’s service hotline during their operational hours. The business hours for each geographical region are accessible on their contact page at https://www.ford.com/help/contact/#chat.
- For residents in the U.S., dial (800) 392-3673.
- For Canadian residents, dial 1 (800) 387-9333.
- For those residing outside the U.S. and Canada, refer to the global website for your region’s service hotline.
Contact Ford’s 24/7 service hotline for roadside assistance. Dial (800) 241-3673 for immediate assistance with roadside issues, available at all times every day, ensuring prompt resolution of your problem.
- For instance, if your vehicle breaks down, the service hotline can assist you in diagnosing the issue.
Get in touch with a salesperson at your local dealership for service inquiries. If you’ve previously interacted with the dealership, reach out to the salesperson or service adviser you typically deal with. Clearly articulate your query or concern to them, providing all relevant information and documentation for a streamlined interaction.
- For example, if you’re concerned about a recent recall, ensure you have the recall number, part name, recall date, and any other pertinent details ready.
- Locate your local dealership’s contact details by entering your zip code on Ford’s “Contact Us” page: https://www.ford.com/help/contact/#chat.
- If you’re unsatisfied with the response from the salesperson, request to speak with the sales manager or service manager.
Send a letter if you prefer traditional mail. Compose a comprehensive, professional letter outlining your concerns and address it to the company’s P.O. box. If previous communication attempts have been unsuccessful, consider directing your concern to a member of Ford’s board of directors.
- Refer to the Table of Contents section of the company’s annual report to find the directors' names.
- Mail the letter to the company’s designated mailing address:
Ford Motor Company
P.O. Box 6248
Dearborn, MI 48126 - If addressing the board of directors, include 'Shareholder Relations (Care of: [Member’s Name])' below “Ford Motor Company.”
