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Your Momo account contains crucial personal information. When you no longer need it, it's essential to cancel your Momo wallet to ensure security.
To cancel your Momo wallet, follow these initial steps:
- Unlink the bank account currently associated with the wallet.
- Capture photos of both front and back sides of your identification card.
- Take screenshots of the confirmation text messages with accurate owner information.
Step 1: Compose a message to the support hotline with content similar to the example below:
- Phone number of the desired wallet for cancellation:
Reasons for Wallet Cancellation:
Original dual-sided photos of your ID card:
Confirmation images validating the SIM owner's information.
Current balance in the wallet account.
Next, attach images capturing both the front and back of your ID card, along with screenshots from the 1414 hotline. Press Send to dispatch the email to [email protected].
Step 2: Upon receiving feedback, enter the confirmation details and resend to the support mailbox as follows.
When canceling your e-wallet, all information and funds, including gift cards (if any), will be forfeited, and any future complaints or grievances with MoMo will not be entertained.
After the support team responds, your wallet will be deactivated within a short period.
Step 3: Open MoMo using a different account and perform the action to search for the recipient's name. If the notification appears with the content The phone number you are transferring money to is not registered with MoMo Wallet, it is successful.
By following the quick and simple guide on how to cancel MoMo wallet in this article, you will ensure that your personal information remains secure after no longer using MoMo. Wishing you all success!
