Connect with your bank via phone, their website, traditional mail, and more
If you’re a Bank of America customer and you have queries, feedback, or account-related issues, there are multiple ways to reach out. Depending on your needs, you can contact the bank through phone, mail, social media, their website, or in-person interactions. Stay tuned to discover the various methods to contact Bank of America!
Important Information
- Contact Bank of America's customer service at 1(800)432-1000 for inquiries regarding your checking or savings accounts.
- To send an email to Bank of America, log in to your account and navigate to “Contact Us” under the “Help & Support” section. Choose the relevant topic and compose your message.
- Locate a nearby Bank of America branch by visiting https://locators.bankofamerica.com/. Schedule an appointment or visit at your convenience.
Steps to Follow
Getting in Touch with Bank of America via Phone

For matters concerning checking and savings, dial 1(800)432-1000. If you require assistance with tasks such as locating your routing and account number, preventing fraud, ordering a replacement card, or updating your address or phone number, reach out to the checking and savings customer service line. Ensure you have your account number or card number available for identity verification.
- They can also assist in scheduling an appointment at a financial center or locating an ATM.
- Representatives are available Monday through Friday from 8:00 am - 11:00 pm ET, and Saturday and Sunday from 8:00 am - 8:00 pm.
- For Spanish assistance, dial 1(800)688-6086.

If you require assistance with credit card matters, call 1(800)732-9194. Representatives in the credit card department can aid with tasks such as checking your credit card application status, reviewing your account balance, redeeming rewards points, understanding fees, and disputing charges.
- You can also inquire about actions taken against credit card fraud.
- Credit card representatives are accessible 24/7.
- To activate your credit card, dial 1(800)276-9939.
- For billing inquiries, call 1(866)266-0212.
- If you're calling internationally, dial collect at 1(757)677-4701.

For online banking support, call 1(800)432-1000. Representatives can assist with tasks like changing your passcode or banking ID, logging into your account, enrolling in online banking, and ordering checks.
- Online banking representatives are available 24/7.

Find additional contact numbers by selecting a topic from the list. Visit https://www.bankofamerica.com/customer-service/contact-us/, and choose a topic that aligns with your inquiry. Clicking on a topic will direct you to a page with specific contact details.
- Topics include ATMs, notary services, small business banking, insurance, and protection, among others.
Contacting Bank of America Online Efficiently

Utilize Bank of America's online messaging system for secure communication. To email Bank of America, log in to your account and navigate to “Contact Us” in the “Help & Support” menu. Choose your topic of discussion, and based on your selection, you'll be provided with the most suitable contact options. If email is available for your topic, compose your message and hit “Send.” Expect a response within 2-4 business days.
- To access your account, visit https://www.bankofamerica.com/online-banking/sign-in/.
- This method ensures secure online communication with Bank of America.
- While it resembles an email, it's a secure message delivered in email format.
- Note that emailing Bank of America is limited to certain topics. If your chosen topic doesn't offer email as an option, consider alternative contact methods.

Connect with @BofA_Help on Twitter for prompt assistance. To reach out via Twitter, visit https://www.twitter.com/BofA_Help and click on the “Tweet” button on the left side of the screen. Avoid sharing sensitive information like card details. While you can receive quick responses, this method isn't secure.
- If you don’t have a Twitter account yet, create one using your phone number or email address at https://twitter.com/ by selecting “Create account.”
- In your tweet, mention your issue, such as, “@BofA_Help, I'm locked out of my account. Can you assist with password recovery?”
- Tweeting at the bank can be effective for issue resolution, inquiries, and sharing information. However, refrain from sharing private details as tweets are public.

Send a direct message to Bank of America's Facebook page. Visit https://www.facebook.com/BankofAmerica/ and click the blue “Message” button. Initiate your message by clicking “Get Started.” After an automated response from Bank of America, compose your message and click “Send.” Typically, you'll receive a response within 1-2 hours.
- You might say, “Hi Bank of America, I need to dispute a charge on my account. Can you help?”
- Note that Facebook can view your conversation, so avoid sharing confidential details.
Contacting Bank of America via Mail

Send general correspondence to Bank of America's Tampa, FL address. Address your envelope to Bank of America, PO Box 25118, Tampa, FL 33622-5118. Ensure your return address is included. Attach the appropriate postage and drop your mail off at the post office.
- If you need to send mail regarding credit cards, find the relevant address at https://www.bankofamerica.com/contactus/contactus.go?topicId=credit_card.
- For insurance and protection matters, locate the applicable address at https://www.bankofamerica.com/contactus/contactus.go?topicId=Insurance_protection.
- For corporate banking, discover your regional address at https://business.bofa.com/content/boaml/en_us/contactus.html.
- If you're a student or in the military and have specialized banking needs, find the correct address at https://www.bankofamerica.com/customer-service/contact-us/student-banking/ (students) and https://www.bankofamerica.com/military-banking/overview/ (military).
Visiting Bank of America Personally

Locate a nearby Bank of America branch at https://locators.bankofamerica.com/. Enter your address, zip code, or a nearby landmark, and click “Search” to find banking locations near you. Choose the most convenient location and plan your visit accordingly.

Visit on weekdays from 10:00 AM to 12:00 PM for shorter lines. Weekends and evenings tend to be busiest. To minimize wait times, visit during weekdays in the morning or when the bank opens.
- Arriving at opening hours is also a good strategy.

Schedule an appointment for a convenient meeting. By scheduling an appointment, you can avoid waiting in line and provide advance notice of your discussion topics to the Bank of America representative. To schedule, log in to your account, select the appointment topic, choose a suitable date and time, and provide your contact information.
- To schedule, visit https://secure.bankofamerica.com/secure-mycommunications/public/appointments/.
- For discussions on home-related matters or investments, schedule with specialized advisors.
- Note that appointments aren't available for teller transactions like deposits or withdrawals.
Useful Advice
Cautionary Notes
- Exercise caution when sharing account details, PINs, or financial information. Only disclose such sensitive data in secure environments with authorized personnel. Without a secure connection, your information may be vulnerable to unauthorized access.