How to Reach Eventbrite

Do you need to reach out to Eventbrite? There are various methods available depending on your specific requirements. Eventbrite doesn’t offer a customer service phone number, but they do provide an extensive online help center and customer support via social media. Let us guide you through each option so you can address your questions and concerns promptly.

To access Eventbrite's support page, simply open your web browser and navigate to eventbrite.com/support/contact-us. This is where Eventbrite handles all customer inquiries. The webpage is optimized for mobile devices, ensuring easy access from your phone or tablet. If you reside in the United Kingdom, visit eventbrite.co.uk/support/contact-us.

Select a category under the question “What do you need help with?” You'll see options like “organizing an event,” “I’m attending an event,” or “other.” Choose the one that best suits your query, which will bring up more options below.

Click on a topic listed under “select a category.” Just like before, select the option that closely matches your query or concern. Here are the topics you can choose from, categorized as follows:

• Organizing an event: Payouts and invoices; Fees and packages; Event listing; Tickets and inventory; Promotional tools; Attendee information; Managing orders and attendees; equipment; Reporting and analytics; Account settings; Legal, trust, or privacy issue; Eventbrite App Marketplace
• I’m attending an event: Tickets and receipts; Refunds; Managing your order; Questions about an event; Registering or buying tickets; Account and profile; Legal, trust, or privacy issue; Unrecognized Charge
• Other: Unrecognized Charge and Legal, trust, or privacy issue

Choose from a list of subtopics. Scroll down to find more specific options related to your query. Click on the one that fits your situation best.

• For instance, if you choose “Unrecognized Charge,” you’ll see subtopics like “Unrecognized charge,” “Invoices from Eventbrite,” “Duplicate/Pending charge,” and “Find tickets or receipt/order confirmation.”
• If you select “Account and profile,” you’ll find options such as “Problems logging in,” “Email preferences and unsubscribes,” “Privacy settings,” “Saved credit cards,” “Merge Eventbrite accounts,” “Close Eventbrite account,” and “Affiliate Program.”

Follow the provided instructions at the bottom of the page. Some subtopics might offer helpful information, while others might prompt you to fill out and submit a digital form. Some might even link to related articles, which could provide useful advice.

• For example, if you need a refund, Eventbrite will ask you to fill out a form with details like your name, email, event URL, and more. Then, you can provide more details in the “subject” and “message” fields. While Eventbrite doesn’t specify response times, expect delays during holidays.
• If you choose a subtopic like “Finding tickets or receipt/order confirmation,” Eventbrite will provide a paragraph of useful information and a link to a detailed article.

Send a direct message to the @EventbriteHelp Twitter account. The Eventbrite Help account is active on weekdays in the United States and the United Kingdom. Tap the envelope icon on their profile to initiate a direct message.

Message them on Facebook. Search for “Eventbrite” on Facebook to find their official profile. Look for the chat bubble icon with a horizontal lightning bolt to start a direct message. Provide a detailed message about your question or issue.

Direct message the @eventbrite profile on Instagram. Open the “Eventbrite” profile in your Instagram app and tap the envelope icon to send them a direct message.

Call 877-620-9578 to reach the Eventbrite sales team. Use this number for general inquiries about your event and how Eventbrite operates. For specific questions about existing orders, resort to the online Help Center, Facebook, or Twitter.

Complete the digital form on the “contact us” page if you're not in urgent need of assistance. This form is intended for businesses interested in collaborating with Eventbrite, rather than for customers with inquiries and issues. If you're keen on partnering with Eventbrite, provide details such as your email, country/region, first name, last name, company name, phone number, average ticket price, average attendance, and the number of events you host annually.

Expect to hear back from Eventbrite. They do not specify a response time on their website, so monitor your email inbox and/or voicemail. If you haven't received a response within a few days, consider submitting another form through the “contact us” webpage.