Buzz
If you require assistance setting up Hulu on a new device, wish to terminate your subscription, or have inquiries about your plan, Hulu provides several customer service options. While the company doesn't publicly list a single go-to phone number, you may attempt contacting them at 1-888-631-4858, 1-888-265-6650, or (310) 496-0582. Alternatively, you can reach Hulu through their website's live chat feature or via email.
Steps
By Phone
Sign in to your Hulu account online. Go to https://help.hulu.com/ and input your login details.
- You can log in using Facebook or your email address and password.
Engage in Live Chat
Login to your account and head over to the chat section. Visit https://help.hulu.com/ from your computer or mobile device, log in, and then proceed to the Initiate Contact option. From there, proceed to the Initiate Chat
tab.
- Be cautious not to select the Hulubot option as it is automated and may not provide the assistance you require.
Select the appropriate options from the dropdown menus that match your issue. Navigate through the dropdown menu under the “My question/issue is related to...” section. Choose the option that closely aligns with your concern.
- Continue to select options in any additional dropdown menus provided.
- If uncertain, opt for a related choice and clarify your issue during the chat with a customer service representative.
Compose a concise summary of your question in the text box. Provide a brief overview of your query using between 30 and 255 characters.
- This serves as the initial message your customer service representative will see, so it's ideal to phrase it as a question.
- Feel free to restate details from the dropdown menus, but elaborate by explaining the specific issue or query.
- For instance, you could inquire, “Hello, I'm encountering difficulties with the Hulu app on my Chromecast. It repeatedly crashes and restarts. What steps can I take to resolve this?”
Tap the Commence Live Chat button to initiate the live chat. Ensure all mandatory fields are completed before clicking Commence Chat. This action will submit your inquiry to a customer service representative. A chat window will open, connecting you with an agent who will address your query.
- Upon resolving your issue, confirm if further assistance is required. This ensures closure of the chat session.
Connect via Twitter, Email, or Hulubot
Reach out to @hulu_support on Twitter. Representatives are available to assist you from 5 AM to 10 PM PT. Visit @hulu_support on Twitter via a web browser or the Twitter app. Click Tweet to Hulu Support to compose your message. Type your query and click Tweet to send.
- Keep in mind your Tweet might be visible to others.
Contact Hulu departments via email for specific matters. For queries beyond customer service, reach out to various Hulu departments via email. Use the provided email addresses in the subject line of an email. Compose your message and await a response.
- For media inquiries, email [email protected].
- To inquire about adding content to Hulu, email [email protected].
- To discuss distributing Hulu content, email [email protected].
- For privacy concerns, email [email protected].
- For legal matters, email [email protected].
- To report copyright infringement, email [email protected].
- When using email in business, follow formal letter format.
- Begin with a greeting and end with regards.
- Ensure correct attachments before sending.
Interact with Hulubot for basic assistance. Hulubot is an automated service for quick answers. Log into your account as usual and click on Chat With Hulubot. Type your question in the chat window, and Hulubot will respond shortly.
- Hulubot is useful for general queries, including those about favorite shows.
- Remember, there's no human representative behind Hulubot, so it may not assist with account-related issues.
