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In certain situations, you'll definitely need assistance from Microsoft Support, such as when installing or upgrading the Windows 10 October 2018 update fails. There are various ways to contact Microsoft Support, with online chat being the most popular. Mytour will guide you through the process of chatting with Microsoft Support in the article below.
Guide: How to Chat with Microsoft Support
How to Chat with Microsoft Support
Follow the steps below to chat with Microsoft Support:
Step 1: Enter the keyword
Step 2: From the search results list, click on Contact Support.
Step 3: Now, the chat window will appear on the screen as shown below:
Don't get too excited yet, because this is just Microsoft's AI robot, not the official support staff.
Step 4: Next, try entering the question you need help with, such as: I can't update Windows 10 October 2018 v1809. However, remember that you're still interacting with a robot.
To be assisted by Microsoft's support staff, simply type into the chat box: I want to talk to a Microsoft representative and re-enter the question you need help with.
Step 5: Now you'll be asked which category your issue falls into, and your task is to select any corresponding group from the menu:
For example, if you're experiencing issues with Windows or Office, in the first menu box, choose Windows / Office, depending on the support you need, and in the second menu box, select Tech Support.
Finally, all you need to do is wait for a response or support calls from Microsoft's Support staff.
It's best to opt for support via online chat rather than phone calls, as they use English which might be difficult for you to understand the content they're referring to.
If you choose to get online chat support, you'll see a countdown timer on the screen to know when it's your turn to receive assistance.
It's advisable to have a Microsoft account so you can utilize many useful services from this provider such as Skype, downloading and installing apps from the Microsoft Store, storing on OneDrive... To register and create a Microsoft account is quite simple, refer to the steps to create a Microsoft account here.
So, in this article, Mytour has just guided you on how to chat with Microsoft Support. Hopefully, after reading this article, you'll know how to contact and receive assistance from Microsoft Support.
Similarly with other services like Lazada for example, when you want to buy an item or have inquiries, just chat and talk directly with Lazada's staff to receive timely support and advice. Find out how to chat directly with Lazada's staff here.
Wishing you all success!
