Buzz
Contacting eHarmony is essential for managing your subscription, seeking assistance, and addressing concerns. Luckily, eHarmony offers various channels for communication, including phone, website, and email. Read on to discover the different methods available based on your specific needs.
Procedures
Phoning eHarmony
Call 844-544-3173 to connect with the customer support team. They are accessible from 8:00 a.m. to 5:00 p.m. Pacific Time. If you reside in Canada, dial (844) 696-4819. For those in the United Kingdom, reach out at 0800 028 0308. Australian customers can call 1800 623 801. Operating hours vary based on location, so be sure to check before calling.
To reach eHarmony's menu options as a subscriber, press 1. Press 1 for help with features like communication or matching, press 2 for subscription and renewal inquiries, press 3 to cancel your account, and press 4 for log-in assistance or technical issues. If you need further assistance or wish to speak with a representative, please stay on the line.
If you are not an eHarmony subscriber, press 2. Press 1 to subscribe, press 2 for assistance with features like communication or matching, and press 3 to learn about subscription options and billing. To speak with a representative, please remain on the line.
Using Live Chat to Contact eHarmony
Go to eHarmony's website and access the “Contact us” page. Visit https://help-singles.eharmony.com/app/answers/list/c/8283/ to proceed.
Click on the “Contact Customer Care via Chat” link. Once directed, hit the “Live Chat” button to initiate the chat session.
Fill in your details. Provide your first name, zip/postal code linked to your account, associated email address, and your initial inquiry. Then, click the “Start Chat” button located at the bottom right of the screen.
Contact eHarmony via Email
Access the “Contact us” page on eHarmony’s website. Visit https://help-singles.eharmony.com/app/answers/list/c/8283/ to proceed.
Follow the “Contact Customer Care by Email” link. Then, choose the underlined option that says “Click here.”
Provide your email address and password, then click “Login.” If you're not an eHarmony member, simply enter your email address and select “Continue without Login.”
Reaching out to eHarmony via Social Media
Access http://twitter.com and log in to connect with eHarmony through Twitter. Search for the handle “@eHarmony” in the search bar, then click the “Message” button on the eHarmony page. Type your message and hit “Send.”
Visit https://www.facebook.com to reach out to eHarmony via Facebook. Log in to your account, search for “eharmony,” then click “Send Message” on the eHarmony page. Type your message and press enter to send it.
Launch the Instagram app on your device. Log in, search for “eharmony,” and select the account. Hit “Follow” then “Message” on the eHarmony page.
- Instagram’s messaging feature is available only on the app, not the website.
- Australian users should look for the “eharmony au” account.
- You must have an Instagram account to contact eHarmony through the app.
