How to Reach Out to Epic Games: Assistance for Fortnite, Unreal, and the Launcher

An effortless guide to connecting with Epic Games Epic Games, a prominent American video game company renowned for Fortnite, boasts the second most popular game launcher, trailing only behind Steam. They are also responsible for developing Unreal Engine—one of the most widely used game engines. If you encounter any issues with their store, your account, Unreal, or any of their games, there are several reliable options available. In this guide, we'll walk you through every method you can use to contact Epic. We'll even provide instructions on how to request a refund if needed, so keep reading!

Access the help portal to address specific issues. Navigate to the portal and select “games,” “accounts,” or “enterprise” based on whether you require assistance with a particular game, your Epic Store account, or Unreal Engine. Then, follow the step-by-step options provided by clicking on each relevant category. Eventually, Epic will either offer a solution to your specific problem or provide you with further assistance through relevant links.

• For instance, if you're experiencing issues with communication in Rocket League, you would select “games,” then “Rocket League,” and finally “How do I use Push to Talk in Rocket League.”
• This may or may not lead you to a link to communicate with an Epic employee.

Complete the contact page form if the help portal doesn’t suffice. If you cannot find a solution through the portal, access the contact page. Log in if possible; if not, select “I can’t login.” Then, fill out the form and answer the questions to submit your request. Epic will respond via email within 2-3 days.

• Tip: This is the ideal option if you're a parent seeking assistance regarding your child's online behavior. Choose “Create a Parent/Guardian Request” at the bottom of the contact page.

Twitter
Follow the Epic Games Twitter account at @EpicGames. From there, you can tweet publicly or send a private message. Ensure your tweets and messages are under 280 characters to fit the platform.

• Epic Games may not always respond on Twitter, particularly in public interactions. Direct messages may yield better results.
• Epic Games is most active on Twitter, making it your best bet for engagement.

Send a letter to Epic Games if you prefer the old-fashioned way. While not the most efficient method, Epic Games does accept mail correspondence. Write your letter by hand or type and print it. Address and label the envelope, and include a stamped return envelope if you expect a response. Address the envelope to:

• Epic Games, Inc.
  620 Crossroads Blvd.
  Cary, NC 27518

Initiate a specific refund request through your in-game settings. Launch Fortnite and navigate to the Settings located in the top right corner. Access the “Account” section and select “Content.” Choose “Unintentional Purchases” and click “Submit a Request.” Specify the purchase you wish to refund and confirm your request.

• If you need to refund multiple transactions, such as those made by your child without authorization, visit the contact page and use the parent request link.

Access the account dropdown located at the top right of the Epic Games Launcher. Dissatisfied with a game or software you purchased from the Epic Store? If the item is eligible for a refund, open the launcher and click on the account dropdown at the top right corner. Navigate to the “Transactions” tab and select the title you wish to return. The refund option will be available below the title.

• Not all games and software are refundable, depending on the developer’s settings on the Epic platform.
• Your refund will be issued to the same card used for the purchase.

Submit your inquiry online through the contact form for Unreal Engine. Provide your personal or corporate information and describe your question or request. Indicate whether you would like a sales representative to contact you and submit your query. Epic will respond upon processing your request.

• This is the recommended method if you intend to use Unreal Engine for commercial purposes, require additional training, or need information on royalties and licensing.

• Avoid responding to any support emails or password reset requests that you did not initiate through the Epic Games website. Many hackers attempt to gather personal information through fraudulent emails.