How to Reach Out to HUD

Contact your local HUD office for prompt assistance. HUD is divided into 10 regions, each overseeing multiple field offices. Reach out to your local field office via phone to speak with a HUD representative. You can find information about office managers and contact details for each field office, organized by state, on the HUD website.

• Access the full directory at https://www.hud.gov/program_offices/field_policy_mgt/localoffices.
• A HUD representative will address your queries or connect you with the appropriate person.

Reach out to the FHA Resource Center for inquiries regarding home ownership. The FHA (Federal Housing Administration) specializes in addressing issues related to homeowners or prospective homeowners. Direct your queries to the FHA via email at [email protected], or by phone at 1-800-CALL-FHA (225-5342). The FHA can provide information on:

• Qualifications for loans
• FHA loans or assistance with down payments
• HUD homes
• Mortgage credit criteria
• Property evaluations

Contact your local public housing agency (PHA) to inquire about their programs. If you need information about HUD's public housing programs, contact or write to your local public housing agency. Visit the HUD website to locate the offices in your state and find the one nearest to you. Refer to the listings at https://www.hud.gov/program_offices/public_indian_housing/pha/contacts.

• Review the HUD's public housing program fact sheet at https://www.hud.gov/topics/rental_assistance/phprog.

Address the HUD at the federal level by writing to the head office. To communicate with the HUD as a whole, compose a letter to the head office in Washington, D.C.. This may pertain to nationwide issues or concerns rather than those specific to local or state levels. Address your correspondence to 'U.S. Department of Housing and Urban Development' and send it to 451 7th Street S.W., Washington, DC, 20410.

• For example, you may express your view that the HUD should take more action to alleviate homelessness nationwide.
• Specific inquiries or issues regarding your housing situation should be directed to your local HUD office.

Complete a fair housing complaint form if you believe your rights have been violated. The Fair Housing Act was established to safeguard individuals from discrimination in housing matters, including renting, purchasing, or obtaining financing. If you think your rights under this act have been infringed upon, visit the HUD website to file an official complaint. Provide your personal and contact details as requested and outline the specifics of your complaint.

• Review the Fair Housing Act online at https://www.justice.gov/crt/fair-housing-act-1.
• Access and fill out the form at https://portalapps.hud.gov/FHEO903/Form903/Form903Start.action.

Report a negligent federal housing landlord by contacting the Multifamily Housing Complaint Line. Residents of government-subsidized housing can take action against unjust landlords by calling a toll-free HUD complaint line. This includes landlords who mistreat or exploit tenants for profit. To report a landlord failing to provide safe, habitable housing, call (800) MULTI-70 (800) 685-8470) / TTY (800) 432-2209.

• Errant landlords may face fines or be prohibited from federal government contracts.

Submit a complaint about your manufactured home to HUD through written correspondence. Issues with a manufactured or 'mobile' home should initially be addressed with the seller or manufacturer. If resolution isn't possible, send a detailed written complaint to HUD by mail. Include your contact information and all relevant details about your manufactured home.

• Provide details such as the home's manufacturer, serial number, label number, and purchase date.
• Mail the complaint to the 'Manufactured Housing and Standards Division, Office of Consumer and Regulatory Affairs, Department of Housing and Urban Development' at 451 7th St. SW, Room 9152, Washington, D.C., 20410-8000.
• For further inquiries, call HUD toll-free at 1-800-927-2891.

Register a complaint regarding a HUD rental program via phone or email. HUD administers various rental assistance programs, including public housing, privately-owned subsidized housing, and the housing choice voucher program. To report issues with any of these programs, email your complaint to [email protected]. Alternatively, call toll-free at 1-800-955-2232 to file a complaint.

• The HUD website offers information in English or Spanish.
• Search for specific HUD employees in the HUD employee database at https://peoplesearch.hud.gov/po/i/netlocator/.
• For a comprehensive list of toll-free numbers, visit the HUD website at https://www.hud.gov/contact.