Buzz
Instacart offers same-day grocery delivery services. Choose groceries from a variety of retailers, and they will be delivered by a personal shopper. If you require assistance with your Instacart account or order, you can contact Instacart via phone or email. You can instantly connect with someone by calling, or send an email for general inquiries or concerns. Additionally, utilize the Instacart help center for guidance on various topics.
Steps
Contacting Instacart via Phone
Call Instacart to speak directly with a Community Support representative. If you have an urgent concern or question, the quickest way to reach Instacart is by calling them directly. This will connect you with a Community Support representative who can promptly address your specific queries.
- This is particularly useful if you need assistance cancelling an order you just placed or require clarification on your bill.
If you reside in the United States, dial 1-888-246-7822. Currently, Instacart serves only customers in the United States. However, they have plans to expand their services to Canada. To reach Instacart by phone, simply call their assistance hotline from your home or mobile device.
Address your queries or issues via phone conversation. When you connect with a Community Support member, directly present your question or describe your situation. This enables the representative to provide the most effective assistance tailored to your needs.
- For instance, you might say, “Hello Instacart. I have a coupon code that isn't applying to my cart. Can you assist?”
Sending an Email to Instacart
Reach out to a Community Support member by emailing [email protected]. Besides calling Instacart, you have the option to send them an email. The Instacart Community Support team endeavors to respond to emails promptly. However, it may take 3-5 business days before you receive a reply.
- If you have inquiries regarding your account, past orders, or account settings, direct your email to the general help address.
- You might compose messages like, “Hello Instacart. I'd like to know who delivered my order on June 1st. The personal shopper did an excellent job, and I'd like to express my gratitude again!”
Contact [email protected] for advertising and media inquiries. For media-related questions, send an email to the marketing department. This ensures that your specific inquiries are directed to the appropriate individual.
- For example, if you wish to feature Instacart in the news, send an email to this address.
- You can also access the press kit for additional information.
Contact [email protected] for PR & press inquiries. If you wish to make a press inquiry, send an email to this address. This will connect you with a PR representative at Instacart.
- Do this if you need to submit a press release, for instance.
Message [email protected] for partnership inquiries. If you represent a retailer or manufacturer interested in partnering with Instacart, this is the appropriate email address for your questions or concerns. Use this if you're looking to collaborate with Instacart for your business.
- Write something like, “Dear Instacart. I am a representative of a local grocery store and I'm interested in promoting your services within our store.”
Utilizing the Help Center
Visit https://www.instacart.com/help for answers to common inquiries. Alongside phone and email communication, you can find useful information in Instacart’s Help Center. Find the relevant help topic for your questions or concerns.
- Topics cover how Instacart operates, placing orders, delivery, pricing, payments, and account management.
- For instance, navigate to the Help Center and click on “How Instacart Works” for straightforward guidance on starting with Instacart.
Select a specific help topic from the provided links. Once you've chosen your topic, select a specific query from the options on the left side. This enables you to access detailed instructions or frequently asked questions pertaining to your concerns.
- You can also find information about Instacart sweepstakes rules and other topics.
- For example, if you have questions about your delivery, select “Pricing” and “Delivery.”
Refer to the help instructions via the mobile app or a computer. You can access the Help Center through either a web browser or the Instacart app. Once you've selected your help topics, review the detailed instructions provided. If you still have queries after going through the Help Center, reach out to Instacart via phone or email.
- For instance, if you're wondering about the breakdown of delivery pricing, the Help Center clarifies that all orders must meet a $10 minimum, and your delivery fee is determined by the size of your order and your chosen delivery time.
Useful Advice
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