Buzz
John Deere, the renowned manufacturer of agricultural, construction, and forestry machinery, has been rooted in history since 1837. With a strong commitment to customer service, contacting them is incredibly simple. Connect with a representative by dialing their customer service line, fill out their online form, or send them an email or letter to their customer service office.
Steps
Calling the Customer Service Line
Call 1-800-356-9033 during business hours to speak directly to a representative. Dial the toll-free number between 7 a.m. and 6 p.m. CST Monday through Friday, or from 8 a.m. to 12 p.m. CST on Saturdays. Ensure you have your account details ready for the representative.
Pro Tip: If you call outside business hours, leave a message with your contact details, and a representative will get back to you.
Effortlessly navigate the automated system for tailored assistance. Upon dialing, follow the prompts to select relevant menu options using your phone's keypad. If you hear an option that matches your query, such as billing inquiries or locating a nearby dealership, press the corresponding number.
- Choosing a specific menu option enables better assistance from the representative.
Opt for speaking to a representative or wait for connection. If none of the automated options suit your needs or if you prefer to speak directly to a customer service representative, choose the option to speak with one or remain on the line. Your call will be directed to a representative ready to address any concerns or questions you have.
- Expect a brief hold period before connecting with a representative.
Using the Online Form
Visit https://www.deere.com/en/our-company/contact-us/. Launch a web browser and enter the website URL in the search bar, or simply search for the John Deere contact page. For existing John Deere account holders, log in by clicking the “MyJohnDeere” option in the top right corner.
- Logging into your account provides the representative with your information upon form submission.
Explore the topics to find solutions to your issue. Browse through the list of topics covering various subjects like equipment purchase and owner’s manuals. If you spot a relevant topic, click on it to access the related contact page.
- You must be logged into your John Deere account to select a topic.
Click on “General Questions” if your issue isn’t listed. If you don’t see a topic that matches your concern, expand the menu options by clicking the plus sign (+) next to “General Questions.” Check the links to find one related to your problem.
- You need to be logged into your John Deere account to use other links in the drop-down menu.
- Choosing a specific link will expedite the resolution process. For instance, if you’re facing financial issues, select the “John Deere Financial” link.
Opt for “Other inquiries and feedback” if you still can’t find a relevant link. If none of the topics in the “General Questions” menu apply to you, choose “Submit questions, comments, or feedback” at the bottom of the list. This directs you to the online contact form.
- You don’t need to be logged into a John Deere account to access the online form under “Other inquiries and feedback.”
Complete and submit the form to John Deere. Provide your name, address, location, and email address in the form for the customer service team to reach you. Tick the relevant boxes indicating your reason for contact. If none fits, select “Other” and elaborate in the “Comments/Feedback” box. Then, hit “Submit.”
- Though optional, filling out all fields will assist the representative in better serving you.
Pro Tip: Include any previous troubleshooting steps in your message to avoid redundant advice or solutions.
Contacting via Email or Letter
Email your concerns to [email protected]. Draft a comprehensive email detailing your issue and any troubleshooting steps you've taken. Include your account and contact information, and request a response from customer service.
- If you don’t hear back within 48 hours, send a follow-up email.
Pro Tip: Speed up the response by including your account details and a summary of your message in the email subject line. For example, “Account #987654 - Jane Smith - Please Contact.”
Mail a letter to the corporate office if you’re not in Canada. Write a formal letter explaining your issue and providing your account and contact details. Specify your preferred communication method and address the envelope to the main John Deere office.
- Include your preferred contact method for a response.
- Address the letter to:
John Deere Customer Service
PO Box 5328
Madison, WI 53705-0328
Send your letter to the Canadian office if you reside in Canada. For Canadian residents, direct your letter to the local John Deere office for tailored support. Clearly outline your issue, provide your account details, and specify your preferred communication method.
- If you purchased equipment from a Canadian franchise or dealer, contacting the Canadian office will yield better assistance.
- Address the letter to:
John Deere Customer Service
3430 Superior Court
Oakville, Ontario L6L 0C4
Canada
