Buzz
Ever since its inception in 2012, Lazada has emerged as one of the premier e-commerce giants in Asia. Upholding its commitment to superior customer service, Lazada offers various channels for customer contact. You can engage in live chat with a Lazada representative online or, if you reside in Singapore, Vietnam, the Philippines, Hong Kong, or Indonesia, you can utilize the Lazada customer service hotline. Here's a comprehensive guide detailing the different avenues through which you can get in touch with Lazada to connect with a customer service representative.
Procedures
Reaching Out via the Lazada Customer Hotline
Dial the appropriate Lazada hotline for your region. To reach Lazada over the phone, ensure you dial the correct number based on your location. The hotline numbers for various Lazada regions are as follows:
- Lazada Singapore: (65) 3157-1774.
- Lazada Vietnam: 19001007
- Lazada Philippines and Hong Kong: (02) 795 8900.
- Lazada Indonesia: 021-80640090
- Lazada Malaysia and Thailand do not operate a customer service hotline. The sole means of contacting Lazada Malaysia or Thailand is through live chat or social media.
Ensure to call the Lazada hotline during the specified operating hours for your country. Lazada hotlines are operational from Monday to Friday, between 9:00 am and 6:00 pm local time. It's essential to make your call within these hours to connect with a representative.
- Keep in mind that due to the high volume of calls, you may experience wait times before reaching a representative when calling the Lazada hotline.
Connect with a customer service representative. After dialing the appropriate Lazada phone number during operational hours, follow the automated prompts to speak with a customer service representative. They can assist with various issues such as order status inquiries, tracking, cancellations, returns, or refunds.
- If calling about an order, have your order number ready for quick assistance.
Engage in Live Chat with Lazada Representatives
Visit the homepage of your country's Lazada website. Lazada operates in Indonesia, Malaysia, Singapore, the Philippines, Thailand, Vietnam, and Hong Kong. Each country has its Lazada URL for shopping and customer support. To initiate a chat with Lazada, start by visiting your country's Lazada homepage.
- For Lazada Indonesia: https://www.lazada.co.id/#hp-most-popular.
- For Lazada Malaysia: https://www.lazada.com.my.
- For Lazada Singapore: https://www.lazada.sg.
- For Lazada Philippines: https://www.lazada.com.ph.
- For Lazada Thailand: https://www.lazada.co.th.
- For Lazada Vietnam: https://www.lazada.vn.
- For Lazada Hong Kong: https://www.lazada.com.ph/shop/hongkongvalueshop/.
Locate the “Contact Us” link by scrolling down. Once you're on the homepage of the Lazada site specific to your location, scroll down approximately three-quarters of the page until you find the “Customer Care” or “Contact Us” section. Typically, the “Contact Us” link is at the bottom of this section, located just below the featured products.
- For Lazada Singapore, the Philippines, Thailand, and Hong Kong, find the “Contact Us” link under the “Customer Care” section.
- For Lazada Malaysia and Vietnam, look for the “Contact Us” link under the “Contact Us” section.
Find and click on the “Contact Us” link. If you're accessing Lazada from Singapore, the Philippines, Thailand, Hong Kong, Malaysia, or Vietnam, simply locate and click on the “Contact Us” link. This action will redirect you to another webpage where you'll find a prominent orange button labeled “Chat with Customer Care” at the top.
Locate the “Layanan Pelanggan” menu for Indonesian users. Unlike Lazada's English-centric websites, the Indonesian Lazada homepage is predominantly in Indonesian. To access live chat, scroll down to the “Layanan Pelanggan” menu, which translates to “Customer Service” in English.
- Instead of a “Contact Us” button, there's a direct link to live chat. The link reads, “Ada pertanyaan? Hubungi kami di live chat (24 Jam),” meaning “Any questions? Contact us via live chat (24 hours)” in English, highlighted in bright orange.
Click the orange live chat button for customer service. If you're from Singapore, the Philippines, Thailand, Hong Kong, Malaysia, or Vietnam, click the orange “Chat with Customer Care” button at the top of the page. For Indonesian users, click the orange “Ada pertanyaan? Hubungi kami di live chat (24 Jam)” link under the “Layanan Pelanggan” menu on the homepage.
- Upon clicking, a small chat box will appear in the bottom right corner of the screen.
Engage with the Lazada customer service representative via chat. Utilize the chat box located in the bottom right corner of the page to communicate your questions, comments, or concerns. Type your message and click the arrow to send. The representative will review your message and respond accordingly in the chat box.
- All online chats with Lazada must be in English.
- Common topics include order status, tracking, cancellations, and returns or refunds.
