Buzz
Zillow, an online real estate giant catering to homeowners, renters, and real estate firms. To connect with Zillow's customer service, dial their office line at 206-470-7000. Alternatively, you can utilize their online help center for inquiries. Additionally, specific departments can be reached via email. For research inquiries, an online form is available. Social media channels such as Facebook and Twitter are also viable options for reaching out.
Steps
Contacting Zillow Directly
Call Zillow's customer service hotline at 206-470-7000. The most straightforward method to get in touch with Zillow is via their customer service hotline. Simply follow a few automated prompts to connect with a customer service representative.
- The Zillow hotline operates from 9 a.m. to 5 p.m. PST.
- If you have an extension number, you can input it at any time during the call.
Pro Tip: If you're calling on behalf of an agency or company, you must use the registered phone number associated with your company's account to connect with a customer service representative. Consult your supervisor or check your company's Zillow profile for the registered phone number.
Press 1 for agents; press 2 for consumers. If you're a listing agent or represent a company, press 1 to speak with a customer service agent specializing in client services. Press 2 if you're seeking information about rental listings or assistance with buying or selling processes.
- Press 3 to contact Zillow's public relations department.
Choose 1 for listing issues or 2 for other inquiries if you're a consumer. If you encounter problems with listing information or require clarification regarding a specific property, press 1 to connect with a representative specializing in listings. Press 2 for assistance with company-related issues, mortgage services, or general inquiries.
Pro Tip: If you're calling for additional property or company information, consider submitting an information request via the Zillow research request form.
Follow any additional prompts to connect with a customer service representative. The automated menu may request further details, such as a listing number or company affiliation. Respond to these prompts accordingly and remain on the line to speak with a customer service representative.
Exploring the Zillow Help Center
- After submitting your request, you'll need to wait for Zillow to process it and forward it to the appropriate department.
Specify your role by selecting an option from the dropdown menu. The initial prompt will prompt you to indicate your identity so that Zillow can direct you to the relevant form. Choose the option that best describes you from the dropdown menu. Options include consumer, landlord or property manager, and real estate professional.
Tip: When unsure, opt for the consumer form, which is the most general.
Provide your email address and title your inquiry. If you're a lender or agent, use your company email address. For consumers, any email will suffice. Give your inquiry a descriptive title, such as 'Price Issue on Listing' or 'Missing Price History on Property.'
Explain your issue, question, or problem. Utilize the description box to articulate your query or detail your concern. Provide thorough details including relevant listing addresses, company names, or links. The more information you provide, the easier it will be for a Zillow agent to assist you.
- Zillow cannot assist with issues involving individual lenders or agents. Such matters must be addressed directly with the concerned parties.
Choose the appropriate category for your inquiry from the dropdown menu. Based on your role, you'll find a selection of categories at the bottom of the page to classify your issue. Selecting the correct category will facilitate Zillow in directing your request to the relevant department.
- For consumers, there are numerous options available. Review them all to select the most relevant one. Options include posting issues, email subscription management, complaints, and reports of scams or fraud.
- Real estate professionals can choose from categories like advertising/billing, profile management, listings management, and past sales.
- Landlords and property owners should specify the property type and provide the listing address.
Attach any supporting documents or photos related to your inquiry. If you have receipts, photos, or screenshots relevant to your issue or question, you can upload them at the bottom of the page. Zillow accepts attachments in almost any file format.
- Click “Submit” at the bottom of the page to finalize your request.
Expect a response from a customer support representative. Once you've submitted your request, a member of the customer support team will contact you. Please be patient as it may take some time to process your request, particularly if it's a complex issue or if you submit your form after office hours.
Contacting via Social Media or Email
Reach out to Zillow's listing support at [email protected] for assistance with listings. For inquiries or issues regarding listings on Zillow's platform, contact their listing support department via email. Provide a detailed description of your concern along with the listing number and a link to the relevant listing for better assistance. A customer service representative will respond to your email once it has been processed.
Tip: If you're representing a company and need to make minor changes to your listing but can't do so through the client portal, this email option is suitable.
Contact [email protected] via email for media-related inquiries or concerns. If you have questions regarding Zillow's marketing efforts or wish to communicate with their public relations department, send a concise email to [email protected]. Describe your query or concern and await a response.
Engage with @zillow on Twitter by tweeting or sending direct messages. Zillow actively interacts on Twitter and responds to direct messages or comments on their posts. If you're unsure where to direct your issue, reaching out to them on Twitter is advisable. It's also an effective way to capture Zillow's attention promptly since your inquiry or complaint will be public.
- You can also email [email protected] to reach Zillow's social media team.
Interact with Zillow on Facebook by commenting on their posts or sending messages. Zillow maintains an active presence on Facebook, where they address housing-related issues. Sending them a message or commenting on their posts will prompt a response, providing you with further instructions on where to direct your inquiry.
Requesting Research Assistance
Access the Zillow contact form at https://www.zillow.com/research/contact-us/ to submit research inquiries. Zillow relies on public housing, sales, and demographics data to generate their price estimates and housing information. Utilizing an algorithm called the Zillow Home Value Index, they produce estimates for rent or housing in various areas. As their data originates from public records, you can request a breakdown of market or housing data for a specific listing area by completing their research request form.
- If you contact customer service seeking data, they may direct you to this online form.
Complete the form with your name, email, and company details. Commence the research request form by providing your name, personal or company email, and company position. While company affiliation isn't mandatory for requesting research, you must enter information into that field, so you can input “no company” or “personal inquiry.”
Choose the appropriate inquiry category from the provided options. From the dropdown menu, select a category that best fits your inquiry. Options include economic data, flagging missing or erroneous data, interview/event requests, ZTRAX application, or other. Opt for the option that aligns most closely with your inquiry.
- ZTRAX refers to Zillow Transaction and Assessment Database, the largest database of real estate information in the United States, accessible only to academic, non-profit, or government researchers.
Include a concise explanation of the desired information and its purpose. Depending on the nature of your request, Zillow may not be legally obliged to disclose certain information. However, they might still provide it if your request is reasonable or has a legitimate purpose. Alongside your general request, provide a brief explanation of why you require access to the data. When describing the desired information, aim for accuracy and honesty.
Suggestion: For instance, you could state, “I'm interested in accessing rental prices in the Austin, Texas area to support a school project regarding price trends in the region,” or, “I'd like to understand how you determined the median home price for the 19146 zip code. I reside in the area and want insights into your home appraisals.”
Include any relevant attachments if you have supporting documents. You have the option to upload images, documents, or PDF files with your research request. If you're making the request on behalf of a company or academic institution, attach a formal letter requesting the information on official letterhead.
- Zillow will contact you after receiving your request. They may request additional information before providing the data.
