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Have you lost your Viettel SIM card due to various reasons, both personal and external factors such as losing your phone, getting your SIM locked in two ways due to prolonged inactivity, SIM damage, or SIM recall? And now you are searching for a way to replace your lost Viettel SIM while retaining your old number?
Guidelines for replacing a lost Viettel SIM, whether it's the primary or secondary SIM, prepaid or postpaid
Don't worry, you can explore the methods to recover a lost Viettel SIM in this article to restore your lost Viettel SIM and continue connecting and communicating with those in your contact list.
Recovering a lost Viettel SIM
When you lose your Viettel SIM due to a lost phone, immediately contact Viettel's hotline (19008198), report the lost SIM, and request an urgent SIM lock. This will help protect the balance in the SIM, the ownership of the SIM, and make it easy to recover later.
In case of a lost Viettel SIM due to SIM damage, being blocked by the network in two ways, etc., you don't need to report the SIM lock to the hotline. Just follow the steps below to recover your Viettel SIM while keeping the same number.
1. What is required for replacing a lost Viettel SIM?
The procedure for replacing a lost Viettel SIM varies for different customer categories. Specifically, the documents required for replacing a lost Viettel SIM for both prepaid and postpaid customers include:
- For individual customers: Prepare ID card/Resident card/Passport, 5 frequently used contact numbers, and the contract for postpaid subscribers.
- For business customers: Prepare ID card/Resident card/Passport (for the sim representative) or a photocopy of ID card/Resident card/Passport, company business license with company stamp, introduction letter from the company (for the authorized person for the sim representative) along with 5-10 frequently used contact numbers.
After preparing all the necessary documents mentioned above, you can easily retrieve a lost Viettel SIM, restore your contact list, account balance, and the current calling, 3G, 4G package in use, ensuring seamless communication 24/7.
2. How to replace a lost Viettel SIM
2.1. How to replace a lost primary Viettel SIM
For primary Viettel SIMs, you can easily replace a lost SIM card by using the My Viettel app at home or at authorized Viettel stores and agents. Here's a detailed guide:
Method 1: Replace Viettel SIM at Viettel service point
- Bring your ID card/Citizen ID used for Viettel SIM registration to a Viettel store or authorized agent. Provide necessary information to the staff, wait for about 5-10 minutes for them to check and issue a new SIM card.
Method 2: Replace primary Viettel SIM at home through My Viettel app
Requirements:
- You need to download the My Viettel app to your phone and register an account on the app beforehand.
- Only applicable to primary Viettel SIMs lost due to two-way block, lock, SIM damage, etc.
Fee: $25 per SIM card + shipping fee
Procedure:
Step 1: Log in to the My Viettel app
Step 2: On the homepage, tap the three horizontal lines icon at the top left corner of the screen (Image 1), select 'Utilities' (Image 2).
Step 3: Click 'Change SIM' (Image 3). Then, click 'Submit SIM replacement request' (Image 4).
Step 4: Choose 'Agree' (Image 5). At this point, My Viettel will ask you 'Allow My Viettel to access photos, media, and files on your device', depending on your choice, click 'Allow' or 'Deny' (Image 6).
Step 5: Check customer information again, press 'Continue' (Image 7). Then, select the SIM delivery address (Image 8):
- If you want to pick up at the store, click 'Find a store' and follow My Viettel's instructions.
- If you want delivery to your home, click 'At home' (Note: Delivery fee is 20,000 VND).
Step 6: Choose the province/city, district, ward, commune, street/hamlet, home address, press 'Continue' to complete the transaction.
Step 7: Choose the payment method (payment upon receipt/payment via ViettelPay/payment with ATM card, credit card), select 'Payment'
Note: With this online method of replacing a lost Viettel SIM, your Viettel subscription will be suspended from the moment you order the new SIM card until you receive and activate the new Viettel SIM at home.
2.2. How to replace a lost non-primary Viettel SIM
For non-primary Viettel SIMs, you cannot recover the SIM online like primary SIMs. The only way to restore the SIM is to bring your ID card/Citizen ID to the nearest Viettel service point for assistance. The steps are as follows:
Step 1: Provide ID card/Citizen ID to the transaction officer
Step 2: Provide information about 5-10 frequently used contact numbers
Step 3: Provide additional information about the account balance, latest top-up time as required
Step 4: Fill in the service change form, wait for about 15-20 minutes for the transaction officer to complete the procedure, provide the new SIM card for use.
Note: The method to replace a Viettel SIM provided here is applicable for cases of SIM damage, SIM errors, lost SIM, and is applicable to both Viettel prepaid and postpaid subscriptions. However, for requests to replace a lost Viettel SIM that has been inactive for a long time, the transaction officer will consider the time since the last SIM service usage to address the replacement. SIMs inactive for more than 1 year will be reclaimed by the carrier and cannot be replaced, only new purchases are possible.
Guide to replace a non-primary Viettel SIM
3. Frequently asked questions when replacing a lost Viettel SIM
3.1. How to replace a Viettel SIM without ID card
You can only replace a Viettel SIM without an ID card in the case of a lost primary SIM, and perform the SIM replacement directly on the My Viettel app.
If you want to change the SIM at a Viettel service point, you must have an ID card/Citizen ID to be assisted in the replacement process.
3.2. Can a Viettel SIM be replaced after 1 year of loss?
According to Viettel network provider regulations, Viettel SIMs not used for more than 1 year will be reclaimed and cannot be replaced. Therefore, if you want to replace a Viettel SIM, you need to initiate the replacement process within 1 year from the loss or service discontinuation.
3.3. How much does it cost to replace a lost Viettel SIM?
The fee for replacing a Viettel SIM is 25,000 VND per replacement. In the case of replacing a Viettel SIM at home with home delivery, you will incur an additional shipping fee of 20,000 VND per SIM.
3.4. Can Viettel Store replace a Viettel SIM?
Yes. Viettel Store is a nationwide retail outlet providing customer support. You can visit Viettel Store or Viettel service points to get assistance in replacing your SIM.
Above are the details of how to replace a lost Viettel SIM, whether it's a non-primary or primary SIM, the fees involved, and the detailed steps. We hope the information in this article is helpful for you, assisting you in quickly recovering your lost Viettel SIM for further use. Looking forward to meeting you in upcoming articles.
In case you are using SIM cards from Vinaphone or Mobiphone and experience SIM loss, you can also quickly recover the SIM by referring to the article on How to retrieve a locked SIM from Viettel, Vinaphone, Mobifone that we shared earlier.
- See more: How to retrieve a locked SIM
