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With over 23 million users, MoMo is an electronic wallet tool that helps you perform fast online personal financial transactions. Not only does it support free money transfers between MoMo wallet accounts, but MoMo also allows users to transfer money from MoMo wallet to bank accounts 24/7.
Can you recover money sent to the wrong recipient on MoMo? Guide on how to retrieve money from MoMo after sending it to the wrong person
However, during the use of MoMo wallet, many people may accidentally transfer money to others, send payments for bills with incorrect contract numbers,... In this case, to retrieve money from MoMo after sending it incorrectly, you need to refer to the guidelines in the following article by Mytour.
- See more: How to cancel postpaid wallet on MoMo
How to retrieve money from MoMo after sending it incorrectly
1. How to retrieve money already transferred via MoMo when mistakenly sending it to someone else
When using MoMo to transfer money between 2 MoMo wallet accounts or transferring money from MoMo to another bank but mistakenly to the wrong account, you can contact MoMo's customer support department (1900 5454 41) at a cost of 1,000 VND per minute for assistance.
Immediately upon receiving your information, the support team will contact the mistaken recipient account and withdraw this amount if they agree.
So, when mistakenly sending money from MoMo but to the wrong MoMo account, you may have the opportunity to recover the mistakenly transferred amount or not. In the event that the mistaken sender does not agree to return the money, MoMo's customer support department cannot assist you in recovering the money. On the contrary, if the money is recovered, the process is also quite lengthy. Therefore, it is best to carefully check the sender's information and the amount sent before sending.
2. How to retrieve money from MoMo when mistakenly transferring the wrong amount or contract number
* Case 1: Incorrect service top-up amount transfer
In case you use MoMo wallet to top up service but transfer the wrong amount,..., you need to contact MoMo's customer support department (1900 5454 41) to assist in retrieving the money. The information to be provided includes:
- Support request content
- Transaction date
- Correct amount
- Incorrect amount
* Case 2: Incorrect transfer amount, incorrect payment information for financial bills (FE Credit, Home Credit, ...)
In the event of mistakenly transferring money via MoMo, to recover the wrongly transferred MoMo amount and receive support for canceling the mistakenly performed transaction, you need to redo the correct transaction on MoMo and contact the MoMo hotline, leaving a message containing the following information:
- Content: Cancel financial bill payment transaction
- Transaction date
- Incorrect transaction ID (TID)
- Correct transaction ID (TID)
Upon receiving your request, MoMo will verify the information, respond, and assist you in retrieving the money when mistakenly transferred via MoMo
In addition to the above methods, to support in recovering wrongly transferred MoMo money, you can also contact and submit a request to MoMo's customer support department through the following methods:
Method 1: Access the MoMo application on your phone, select 'transaction history' on the main screen, find and select the transaction you need assistance with. Next, on the transaction detail screen, press 'contact support' and follow the instructions on the screen to send a support request to MoMo's customer support department.
Method 2: Send an email requesting support to retrieve money from MoMo when mistakenly transferred to [email protected]
Above, Mytour has shared with you some simple ways to retrieve money from MoMo when mistakenly transferring money, easy to implement. However, as mentioned above, when mistakenly transferring MoMo money, you may or may not be able to retrieve the money. Therefore, it is best to check the sender's information and proceed with the transaction carefully!
If you are using MoMo but forget, do not remember your login password, you can easily retrieve your password by referring to our guide on how to retrieve forgotten Momo password.
