Buzz
You've probably encountered situations where the scratch card numbers are erased or the card is torn, making it difficult to read the numbers. If this happens, don't discard the card. Try the following method to retrieve the code.
How to Retrieve Viettel Scratch Card Code Using Serial Number
Firstly, remember that if you lose or damage the scratch card, the store is not responsible for replacing it because it's your fault. So, don't waste time arguing at the card-selling store because they have valid reasons for not replacing it. To resolve this issue, we may need the assistance of Viettel's center, also known as the online customer care hotline.
However, you can retrieve the card code using the Series number on the card, but you cannot retrieve the Series number using the card code! So, remember to keep the Series number on your Viettel scratch card intact no matter what you do!
1. Retrieve the scratch card code through Viettel's customer care hotline 18008098.
Viettel's customer care hotline is always there to assist and address any inquiries from users, including the issue of restoring scratch card codes. Viettel's customer care hotline 18008098 is currently toll-free, meaning even if your main account has no balance, you can still make calls.
Simply dial 18008098 and provide the Series number to the customer care representative to get your scratch card code back.
2. Retrieve Viettel scratch card code through Viettel's transaction centers.
Currently, Viettel has a wide network of stores and transaction centers covering the entire Vietnam, so you can go there to receive assistance. If you're unsure which Viettel store is closest to you, you can check the link below:
List of Viettel transaction centers nationwide!
However, when you visit Viettel's transaction centers to request a replacement scratch card code, you'll need to bring along the following documents:
- Viettel scratch card torn, blurred numbers, or missing numbers
- 01 of the following personal documents such as: ID card, citizen ID, driver's license, etc.
Staff at the transaction center will assist you in retrieving the scratch card code through the Series number on the card, and they may even help you top up the card if necessary.
Overall, retrieving the scratch card code through Viettel's customer care hotline 18008098 is faster and simpler. However, you can visit Viettel's transaction centers to explore their new services such as ViettelPay – money transfer to home, top-up phone cards via the app, etc.
In this article, Software Tricks has guided you on how to retrieve Viettel scratch card code using the serial number. Wish you success!
