How to Standardize Subscriber Information to Avoid SIM and Number Blocking

According to government regulations, mobile subscribers with information not matching the national population database will be blocked bidirectionally after March 31, 2023. Below is a guide on how to standardize subscriber information to avoid SIM and number blocking. Readers can refer to and implement them at home.

The quickest and simplest way to standardize Viettel, VNPT, and Mobifone subscriber information

How to Standardize Subscriber Information to Avoid SIM and Number Blocking

Step 1: Check your subscriber information

Compose a message using the format: TTTB send to 1414 (free of charge).

* Currently, users can check subscriber information by composing a message TTTB send to 1414 applicable to all networks including Viettel, Vinaphone, Mobifone, Vietnamobile.

Step 2: Double-check the information

After composing the message TTTB send to 1414, the network will send back a message containing information such as: Full name; Date of birth; ID card number; Issuing date, issuing place...

Please double-check these pieces of information carefully:

- If personal information matches, no action is needed (your subscription has been standardized).
- If personal information does not match, standardization is required.

Step 3: Standardize subscriber information

- Method 1: Visit the network's service point

+ Find location: Look up on Google Maps for the nearest XX service point (XX is the network name).

For example: If you use a Viettel sim card, search for 'Viettel store nearby' on Google Maps. Google Maps will navigate you to the nearest Viettel store address, saving you travel time.

+ When visiting the service point, bring your ID card and the phone number that needs information standardization.

- Method 2: Standardize subscriber information online (no need to visit the service point)
 

1. How to standardize Vinaphone subscriber information

Step 1: Log in to the VNPT app

Quickly download the VNPT app to your phone here:

+ Download My VNPT for iPhone
+ Download My VNPT for Android

Step 2: In the 'Subscriber Information' section, select 'Personal Information'
Step 3: Choose 'Update' and press 'Agree'

Step 4: Take photos of both sides of your documents and a portrait photo, then press 'Complete'

Step 5: Press 'Confirm' to complete the information standardization process

2. Standardize Viettel subscriber information online

Step 1: Log in to the My Viettel app

Quickly download the My Viettel app to your phone here:

+ Download My Viettel for iPhone
+ Download My Viettel for Android

Step 2: In the 'Subscriber Information Standardization' section, upload photos of both sides of your ID card and a portrait photo.

Step 3: Sign the confirmation and press 'Continue'
Step 4: Enter the OTP code and press 'Confirm'

3. Standardize Mobifone Subscriber Information

Step 1: Log in to the My Mobifone app

Quickly download the My Mobifone app to your phone here:

+ Download My Mobifone for iPhone
+ Download My Mobifone for Android

Step 2: In the 'Others' section, choose 'Customer Information'
Step 3: Select 'Register Information'

Step 4: Take photos of both sides of your ID card and a portrait photo
Step 5: Sign on the app screen and choose 'Continue'

After tapping 'Confirm', the system requires entering the OTP code to agree to update subscriber information

Above is Mytour's guide on the fastest way to standardize subscriber information. During the process, if you encounter any difficulties, customers can directly contact the transaction points, stores, or customer care hotlines of network providers for assistance.

- Viettel hotline 18008098

- Mobifone hotline 1800 1090

- Vinaphone hotline 18001091

As a user of telecommunications networks like Viettel, Mobifone, and Vinaphone, you may sometimes forget your personal phone number. This issue can be quickly resolved by checking your phone number using the methods provided in this article link.