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Users need to know how to cancel orders on TikTok to swiftly handle situations like: Changing your mind about a purchase, updating the shipping address, wanting to add more items,… However, in some cases, the cancel button may be disabled, requiring thorough understanding to handle it properly. Let's check out the detailed guide through this article on Mytour Blog for easier navigation!
How to cancel orders on TikTok Shop quickly before packaging
When orders on TikTok Shop haven't been packaged yet, buyers can proceed to cancel the order with these simple steps:
Step 1: Log in to your TikTok account and select profile
Users access the TikTok app on their mobile phones or computers. When the interface opens, at the bottom navigation bar, you click on your Profile. Then, users press the Menu icon (three horizontal lines) at the top right corner, select Settings and Privacy.
Log in to TikTok account and select profile (Source: Internet)Step 2: Open the orders section
In the Settings and Privacy interface, users click on the Orders section.
Step 3: Select the order to cancel
In your Orders tab, users locate the information about the order they wish to cancel and click on that order.
Select the TikTok Shop order to cancel (Source: Internet)Step 4: Select the reason for canceling the order
In the order status interface, users will see the Cancel Order section at the bottom of the screen. You just need to select Cancel, choose the reason for canceling the order, then press confirm with the Send button to complete.
Select the reason you want to cancel the order and press the Send button to complete (Source: Internet)Step 5: Order canceled successfully
Upon successful cancellation of the order, the system will send a notification and confirmation regarding the cancellation of your order.
How to cancel orders on TikTok when already packaged or in transit
If the order has been packaged or is in transit, canceling orders on TikTok will be more complicated. The specific steps are summarized as follows:
How to cancel orders on TikTok when already packaged
When an order has been packaged and is awaiting pickup by the shipping carrier, users cannot apply the 5-step cancellation method as mentioned above. Instead, you only have one option, which is to contact the seller to request cancellation assistance. The success of this depends on the communication process between both parties.
How to cancel orders on TikTok during transit
For TikTok orders in transit, the only way to cancel is to refuse delivery when the shipper arrives. This is a last resort option, not recommended to be carried out. It could negatively impact the seller, the shipping company, and the buyer's reputation. Therefore, it's best to carefully consider before clicking the Order button. Additionally, if the buyer needs to cancel the order, it's advisable to do so before the item is packaged.
Cancellation cannot be performed for TikTok Shop orders in transit (Source: Internet)Important notes when canceling orders on TikTok
When canceling orders on TikTok Shop, buyers need to consider the following important notes:
- You can only cancel orders that are pending delivery to the shipping carrier.
- If the notification screen says 'Cancellation of order failed', it means the order has been transferred to the next shipping carrier and is currently in transit.
- After canceling the order, buyers can immediately customize and place a new order with more accurate information.
You can only cancel orders that are pending delivery to the shipping carrier (Source: Internet)Common questions about canceling orders on Tiktok
Below are detailed answers to inquiries regarding canceling orders on TikTok that buyers can refer to:
Why can't orders be canceled on TikTok?
If a buyer fails to cancel an order on TikTok, it means the item has been handed over to the shipping carrier or is currently in transit. Additionally, the reason could be due to one of the following issues:
- Due to using an outdated version of TikTok: Older versions of TikTok always have restricted features, including the order cancellation feature.
- Due to unstable network connection: If you press the cancel button but experience slow or no response, the cause may be the device's network connection.
- Due to errors from the TikTok system: Errors from the TikTok publisher are usually rare but can still occur.
How to know if an order has been successfully canceled on TikTok?
To check if an order has been successfully canceled or not, users can access the TikTok app, then select Profile, choose Your Orders to check.
Access Your Orders section to check if the order has been successfully canceled or not (Source: Internet)What to do if you can't cancel orders on Tiktok?
If buyers have attempted to cancel orders on TikTok following the above instructions but failed, they can handle it based on each scenario as follows:
- Due to using an outdated version of TikTok: Users should access CH Play or AppStore to upgrade to the latest version of TikTok, then proceed to cancel the order again.
- Due to unstable network connection: If buyers press the cancel button but experience slow or no response, check the Internet connection, restart the device, or select a new connection point with a more stable speed.
- Due to orders being shipped: The principle of TikTok Shop is to only allow cancellation when the order has not been confirmed or is still in the 'Waiting for shipment' status. If the item has entered the shipping status, buyers will not be able to press the cancel button. In this case, the only way to cancel is to refuse delivery from the shipper. However, shortly after, you will be listed in the blacklist, warning suppliers to be cautious for future orders.
- Due to errors from the TikTok system: This case is usually rare, you don't need to take any action, just wait a few minutes for the system to restore and you can cancel successfully.
Here is a compilation of all the simple, quick ways to cancel orders on TikTok, which can be applied to many different situations. Hope this article has provided you with useful information for a better shopping experience on this platform. Don't forget to visit Mytour Blog every day to keep up with the latest technology news. To shop, visit Mytour right away to enjoy thousands of attractive deals!
