How to troubleshoot Zalo video call issues?

Fixing Zalo Video Call Issue

1. Check Your WiFi Connection

Ensure your network connection is stable when making Zalo video calls. Poor WiFi signal can lead to Zalo video call failures.

- For iPhone users, navigate to Settings > WiFi, then toggle the WiFi off and on again. Try making a video call afterward to see if the Zalo video call problem persists.

When dealing with Android devices facing issues with Zalo video calls, reconnecting to WiFi might resolve the problem. Navigate to Settings > WiFi and toggle the WiFi off and on to reconnect to your device's WiFi network.

2. Clear Zalo App Cache

Clearing the Zalo cache is a recommended solution to refresh the app's memory and potentially fix Zalo video call errors. Clearing Zalo cache on both Android and iPhone varies slightly, so pay attention to the following specifics.

- To clear the cache on iPhone, follow these steps:

Step 1: First, navigate to

Step 2: Next, proceed to the iPhone's storage section.

Step 3: Scroll down and select the Zalo app to clear its cache.

Step 4: Here, uninstall the Zalo app. After this, go to the App Store and reinstall the app.

- To clear Zalo cache on Android, follow these steps:

Step 1: Go to Settings > then navigate to Apps.

Step 2: Scroll down to find Zalo.

Step 3: Within the Zalo app, select Storage.

Here, there are two sections: clear data and clear cache. You should clear both to reset Zalo to its initial state; this is a great way to fix Zalo video call issues.

Similarly, to change Zalo ringtone, you need to go to Zalo settings and perform a few actions to set your favorite ringtone. If you're unsure, you can refer to this article.

• Read more: How to change Zalo ringtone

3. Update Zalo to the latest version.

Sometimes, the Zalo video call issue may be due to your current version encountering errors, and the best solution is to update to the latest version of Zalo. If you're unsure where to download the latest version of Zalo, leave it to us. Mytour always has the best solutions for you, and you can download the latest version of Zalo here.

Above are the solutions to fix the Zalo video call error and get your video calling on Zalo back to normal. Note that when you clear the cache, your history, including messages, will be deleted, so it's best to back up before fixing the video call error on Zalo.