How to View and Cancel All Active Services Using My Viettel App

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* How to check and cancel active services using My Viettel

Step 1 : Access the My Viettel app for Android or iPhone that has been downloaded and installed on your device.

Step 2 : In the app interface, proceed to log in to the My Viettel app with your personal account.

Alternatively, you can refer to the guide on registering a My Viettel account to quickly complete this process.

Step 3 : After successfully logging into the app, press select the Details option from the customer information section as shown below to check the active services, and review Viettel subscription information using the My Viettel app.

Step 4 : At this point, the system will present a comprehensive list of all GTGT services that your subscription is currently utilizing. If you no longer wish to avail of this service, press select on this service .

Step 5 : Now, the program will display information about the GTGT service you are currently using. To terminate the active service using My Viettel, press the Turn Off button.

- The application system will prompt you to confirm whether you want to cancel this active service or not, press Agree and confirm.

Immediately, the system will carry out the cancellation of the active service using My Viettel, along with sending a notification message of the successful service termination from the Viettel switchboard.

* Key Considerations when Viewing and Canceling Services Using My Viettel App

- This method is applicable only to subscribers using GTGT services with monthly charges, such as missed call notifications, ringback tones, etc.

- For 3G/4G service packages or calls, you just need to press the Change Package option in the information section of the service packages to make your selection effortlessly.

So, together we have explored the steps to view and cancel all currently used services using the My Viettel app for those facing the issue of continuous deductions, causing annoyance and frustration.

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In addition, with the My Viettel app, we can now quickly and completely free of charge switch to 4G SIM at home. The free 4G SIM exchange on My Viettel is a simple solution for those who don't have time to change or update their 3G SIM to 4G, enjoying attractive service benefits from this network.

Frequently Asked Questions

What are the steps to check active services in My Viettel app?

To check active services in the My Viettel app, first, log in using your account. Next, select the 'Details' option in the customer information section to view all GTGT services you're subscribed to.

Can I cancel my active services directly through the My Viettel app?

Yes, you can cancel active services directly through the My Viettel app. After viewing the service details, simply press the 'Turn Off' button and confirm the cancellation.

What types of services can be canceled using My Viettel app?

You can cancel GTGT services with monthly charges such as missed call notifications and ringback tones. For 3G/4G services, use the 'Change Package' option in the service information section.

Is there a cost to switch to a 4G SIM using My Viettel?

No, switching to a 4G SIM using the My Viettel app is free of charge. This service is designed for users who want to upgrade their SIM without visiting a store.

What should I do if I face continuous deductions from My Viettel services?

If you're experiencing continuous deductions, use the My Viettel app to check and cancel unwanted services. This process will help you stop unnecessary charges quickly and easily.

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