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Viettel recently issued a notice stating that subscribers who haven't updated or supplemented personal information will be unidirectionally locked, with a deadline of 24/4/2018. If your subscription isn't updated, quickly visit Viettel transaction stores to supplement information as soon as possible. But if you don't have time to visit Viettel stores, don't worry. The following article by Mytour will guide you on how to update subscriber information at home using the My Viettel app, which is extremely simple and time-saving. Let's follow along.
1. How to check if your Viettel phone number needs to update information.
To check if your subscription needs to update personal information, visit the following link:
https://vietteltelecom.vn/check-info?
After accessing the website, enter the phone number you want to look up in the empty box and click Lookup.
- If the search result displays: '[VP] Subscriber needs to standardize information, supplement ID card, portrait photo' then your subscription needs to supplement personal information.
- If the search result displays: 'Subscriber does not exist in the system or information is not incorrect.' then your subscription does not need to supplement personal information.
2. Guide to supplement Viettel subscription information right at home using My Viettel app
Step 1: Download the My Viettel app to your phone using the following link:
Android: https://play.google.com/store/apps/details?id=com.vttm.vietteldiscovery
IOS: https://itunes.apple.com/vn/app/my-viettel-hay-noi-theo-cach/id1014838705?mt=8
Step 2: After installation, open the My Viettel app. If you already have an account, proceed to log in. If not, register an account using the phone number that needs information supplementation.
After successfully logging in, on the main interface of the app, select the Menu icon at the bottom corner.
Step 3: Select the Customer Information section, then click on the text: Customers supplement profile information, click here.
Step 4: On the information update interface, enter the following information sequentially:
- ID card number.
- Address as stated on ID card
- Front and back photos of ID card
- Portrait photo (Background does not necessarily have to be green)
Then check the box I confirm that the information provided is correct, next you click on the line Confirm signature and sign your name.
Once you've filled in all the information, click Update. Now, your task is to wait for Viettel to review your information. It may take a few days due to the high volume of updates.
Above, Mytour has guided you on how to update Viettel subscription information using the My Viettel app right at home with just a few simple steps. Hopefully, this article will be helpful to you. Wish you success!
