Is Lazada a scam? Should you buy from Lazada?

Dubbed as the Amazon of Southeast Asia, in the Vietnamese market with 5 years of establishment and development, currently Lazada holds over 36% market share of Vietnam's e-commerce market (report from the E-commerce Department).

As a market giant, Lazada is not immune to controversies, diminishing its credibility and trust from consumers when purchasing on this e-commerce platform. One of the issues that many buyers hesitate about whether to purchase on Lazada or not (especially for high-value items like phones, motorcycles, ...) is the abundance of information such as: Lazada scams, low-quality products on Lazada, Lazada deceives users in 5 steps... especially since the end of 2016 and the beginning of 2017, these information has become even more prevalent.

So does Lazada scam customers? And is it safe to shop on Lazada?... Let's find out and get the answer with Mytour.

Lazada accused of scamming on forums like Tinhte, Webtretho, VOZ...

Search results for Lazada scams on Tinhte forum

Forums are platforms where users review and evaluate based on their own opinions and beliefs, and they are also where professional buyers often conduct surveys before making purchases.

Most buyers on major forums like Tinhte.vn, Webtretho, VOZ... rate Lazada's credibility highly, with fast delivery times and good product quality.

However, there are also some negative reviews. But from our objective perspective, the number of poor reviews when buying from Lazada is not significant, and the majority of cases are caused by users not carefully reading the information leading to misunderstandings.

And these cases often fall into one of the following situations:

Lazada accused by customers of scamming in 5 steps in 2017 programs

Description of what happens when Lazada launches promotions, slashing prices to rock bottom, making it difficult for buyers to purchase cheap items despite successful order placements.

Many buyers fail to purchase cheap items during super discount promotions on Lazada, despite receiving successful order placement notifications. Lazada explains that system inaccuracies during promotions lead to products running out of stock but still showing successful orders.

However, many buyers still manage to purchase super cheap items during these promotions, so claiming that Lazada deceives through 5 steps seems not entirely accurate.

Discount codes, vouchers, and coupons on Lazada are often reported as unusable by many buyers, leading to frustrations.

Despite Lazada continuously releasing discount codes of varying amounts, many buyers report encountering issues with them, such as expiration or inapplicability to certain items.

The limitation on the number of vouchers and coupons often leads to issues where entering a code beyond the available quantity may result in it not being applicable, hence the 'expired' notification. Therefore, our advice is to place orders early in the month or as soon as the coupons are released to increase the chances of successfully using discount codes.

Continuous discount codes are being released, so you should stay ahead to be able to use them.

Customers accuse Lazada of selling poor-quality counterfeit goods.

Currently, there are 2 main sources of products on Lazada:

- Products directly distributed by Lazada (completely guaranteed)

- Products distributed by various stores on Lazada

Usually, customers are completely satisfied with products officially distributed by Lazada. However, most issues usually arise with products from other stores on Lazada. Therefore, a tip for purchasing the best quality products on Lazada is to buy from Lazada's official distribution channels.

Additionally, instances of incorrect items regarding color, size... are all due to customers not paying attention to selecting the size, color of the product when ordering, leading to this situation, so you need to be extremely careful about this issue. Furthermore, before receiving items from Lazada Express, you should check to ensure before paying, avoiding the need to exchange or return items later.

Is Lazada deceiving by offering promotions but pricing higher than the market?

Despite the discounts, are prices on Lazada higher than the market?

In reality, this is just a marketing trick of Lazada or any other online store in the market like Tiki, Adayroi... accompanying clear discount labels attracts users much more, leading to more purchases.

Nevertheless, according to our research, up to 99% of goods on Lazada are cheaper than the average market price, while the quality is quite guaranteed, so users can completely trust when shopping here.

As for explaining why the same item has different prices, it's similar to the above because there are many different stores, each store has different pricing policies, so you can find different prices for the same item if the stores on Lazada are selling it.

Overall, the quality of goods when shopping on Lazada is quite decent, and most issues related to allegations of fraud against Lazada have objective reasons from buyers not reading instructions carefully or notes. Therefore, when shopping on Lazada, buyers need to be cautious in researching information before placing orders.

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