Buzz
QUERY:
In recent days, I have been frequently receiving Zalo messages from a user named Zalo Admin, informing about Zalo's promotion and prize giveaway. They claim that by sending a 500,000 VND scratch card, one can participate in the program and stand a chance to win a Vespa scooter or an iPhone 7. Is this information accurate?
Vũ Hải Anh - from Nghệ An province.
RESPONSE:
Hello there, thank you for reaching out to the Mytour Q&A mailbox.
Firstly, let me ask you if you have followed Mytour's instructions to find friends on Zalo? Surely, you must have engaged in finding friends on Zalo through features like location tracking and chat rooms in order to receive such messages.
In your case, messages from users named Zalo Admin are impersonations. Because Zalo allows us to easily change our name, date of birth, and avatar. Due to this looseness, many people change their Zalo names to Admin Zalo, Zalo Admin, Zalo Customer Care, etc., for malicious purposes.
When receiving such prize-winning or promotional messages, you need to contact Email: [email protected] or Hotline: 1900 561 558 for assistance from Zalo.
For such entities, if you have added them as Zalo friends, you should immediately remove them. Once you have removed friends on Zalo, the messages will be placed in the spam messages section, and you will no longer receive notifications. Stay vigilant to avoid being deceived by unscrupulous individuals through the Zalo social media platform.
