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1. Samsung's Current Warranty Policies
Currently, Samsung implements three main warranty modes for its refrigerator models.
1.1. 2-Year Refrigerator Warranty
The warranty period is calculated from the date of purchase at electronic stores, not exceeding 24 months and not more than 30 months from the manufacturing date printed on the refrigerator's serial number label. This warranty applies to technical component faults.
1.2. 5-Year Compressor Warranty Policy
This warranty covers refrigerators equipped with standard compressors, excluding Inverter technology. The warranty lasts for 5 years from the purchase date and 5.5 years from the product's manufacturing date.
1.3. Samsung's 10-Year Warranty Policy for Refrigerators
Samsung's 10-year warranty policy for refrigerators is applicable to models featuring Digital Inverter technology. This implicitly affirms the optimal durability of the operating system, ensuring greater peace of mind for consumers when purchasing Samsung Inverter refrigerators.
The warranty period for Inverter technology compressors is 10 years from the purchase date, not exceeding 10.5 years from the refrigerator's manufacturing date.
The warranty service involves in-home repairs. Buyers can contact either the electronics store's service center or Samsung's authorized service center to have technicians come to their homes for repairs.
2. How to Access Support from Samsung's 10-Year Refrigerator Warranty Policy
Regarding the Samsung 10-year refrigerator warranty, most users often overlook or forget about this warranty after using their refrigerators for over 5 years. Even when facing issues with the compressor after 7 – 9 years of use, users hesitate to utilize the Samsung warranty due to concerns about waiting times and out-of-pocket expenses for repairs.
However, paying attention to this policy can still be very useful for users. Because who knows during usage, if your Samsung refrigerator's compressor develops issues, at that time the compressor warranty will help consumers protect their rights best. Moreover, in reality, most Samsung refrigerator models are not exactly cheap, repairing and replacing components can be very costly for you.
Below are some notes about Samsung's compressor warranty policy
2.1. Samsung Compressor Warranty Service Locations
Users can directly contact the electronic store where they purchased their refrigerator to receive support for Samsung refrigerator compressor warranty. Alternatively, they can call Samsung's authorized service center hotline at 1800 588 889 to be connected to the nearest service station in their area.
If you're hesitant to make a phone call, you can opt for online support available 24/7 through the website https://www.samsung.com/vn/support/service-center/ .
2.2. Conditions for Samsung Compressor Warranty
- The refrigerator must naturally still be within the warranty period as stipulated by the manufacturer.
- Refrigerator malfunctions due to technical faults, such as non-operational compressors, abnormal heat emission, inadequate cooling, fluctuating temperatures, noisy operation, continuous condenser blockages, etc.
- The refrigerator must have the complete serial number, product label, model type, and product tag.
- The refrigerator must not fall under any conditions that would void the warranty.
2.3. How to Check Warranty Period
To check if the compressor is still under warranty, users should verify the purchase date through the following methods:
- Activate warranty information based on messages from the number 6060 (it's advisable to save these messages in the phone's notes for easy retrieval when needed)
- Access electronic warranty information through the CS One mobile application downloaded from CH Play (Android) or App Store (iPhone).
If you no longer have the activation message, haven't installed the CS One app, or have misplaced any invoice information that could help recall the purchase date, you can resort to the following methods:
- Enter the 15-digit IMEI/Serial number into the link https://www.samsung.com/vn/support/mobile-devices/warranty-check/ or text the code back to the hotline 6060. The IMEI code is typically affixed on the inside near the refrigerator door hinge.
- Call Hotline 1800 588 890 (for business users) or 1800 588 889 (for personal users) to receive assistance from advisors on how to check the warranty period.
We hope that with the information provided about Samsung's 10-year warranty on refrigerators, you now have additional useful insights when it comes to seeking warranty support for your Samsung refrigerator at home.
