Must Know: Conditions for Vietravel Airlines Flight Tickets

Conditions for Changing Vietravel Airlines Flight Tickets Information

Conditions for Changing Passenger Names

Conditions for Changing Passenger Names for Vietravel Airlines Flight Tickets

• Name change conditions apply to all remaining segments of the booking;
• Name change fee is 350,000 VND per passenger per change + fare difference (if any);
• No limit on the number of name changes, applicable only while the ticket is valid (before the flight date).

Vietravel Airlines Flight Ticket Conditions

Conditions for Changing Itinerary/Flight/Flight Time

Conditions for Changing Flight Itinerary/Flight/Flight Time are specified by the airline as follows:

Vietravel Airlines Ticket Change Conditions

Additionally, passengers should note the conditions for changing itinerary/flight/flight time:

• Fare changes for flight date/segment must be equal to or higher than the original fare;
• If there's a lower fare, the price difference won't be refunded;
• No limit on the number of name changes, applicable only while the ticket is valid (before the flight date).

Vietravel Airlines Ticket Refund/Cancellation Conditions

For Economy tickets, no refunds are allowed

For non-refundable tickets, Vietravel Airlines will only refund passengers the taxes, fees, and charges collected by the authorities. This includes security screening fees, system administration fees, airport taxes, etc.

The refund fee is 100,000 VND/passenger/segment.

For Economy class tickets, refunds are allowed

Economy tickets eligible for refunds must meet the following conditions:

• Passengers need to cancel the ticket at least 4 hours before the scheduled flight departure time stated on the ticket and the ticket must be valid.
• Tickets eligible for immediate refunds are from the time passengers purchase. If passengers initially purchase non-refundable tickets and later upgrade to refundable tickets, the non-refundable ticket conditions still apply.

Refund regulations and economy class refund fees of Vietravel Airlines are applied as follows:

• The refund fee is 350,000 VND/passenger/segment.
• Full refund of all fares and taxes included in the air ticket after deducting the refund fee, excluding change refund fee (if any).
• Refund of package amenities and other revenue-generating products, services if they are included in the ticket (except for hot meals must be requested for refund 48 hours before the flight).
• The refund period is within 13 months from the ticket issuance date.

For tickets with conditions not eligible for refund or tickets with refund conditions but not canceled 4 hours before flight time

In cases where passengers purchase tickets without refund conditions or tickets with refund conditions but fail to cancel the ticket before 4 hours prior to flight time, the refund conditions are applied as follows:

• Only refund taxes, handling fees (Airport & Security screening fees), not the base fare.
• Refund processing time is within 13 months from the date of initial ticket payment.
• Refund processing fee is 100,000 VND/passenger/segment (excluding VAT)

In case of airline error

• Refund is permitted for flights rescheduled or delayed by more than 3 hours or advanced by more than 1 hour;
• Refund is permitted for flights canceled by Vietravel Airlines: flights not operated within 24 hours before the scheduled departure time;
• Refund is permitted (without refund fee) for flights affected or entire unused itinerary in the same PNR. Refund all fare and taxes, including the change fee from the most recent change

In case of airline error, passengers will be refunded by Vietravel Airlines

Vietravel ticket conditions for passengers who fail to check in within the specified time

In case passengers miss their flight or are unable to check in, the ticket change policy is as follows:

• Allowed to change to the next flight within 24 hours of the scheduled departure time of the old flight. Conditions apply when passengers fail to check in after counter closure, passengers must be confirmed by airline staff from counter closure until actual departure time.
• Late flight fee: 400,000 VND/passenger + Fare difference (if any).

Vietravel Airlines' conditions for infant and child fares

For children and infants' tickets with Vietravel Airlines, fare details are detailed in the following table:

Vietravel Airlines' Children and Infants Fare

To inquire about Vietravel Airlines ticket conditions as well as assistance with booking cheap flights, you can contact Mytour.vn directly via hotline 1900 2083.

Author: Thao Chi

Image Source: Internet